HVAC Service Manager

Any Hour Group • Jerome, ID

3d

About The Position

Here at Magic Electric, Plumbing, Heating and Air our passion is providing an honest, team oriented, and FUN environment. We are a growing company because we believe technical skills can be taught but a persons attitude, character and integrity is what matters most! Our team commits themselves to giving our customers exceptional workmanship, extraordinary service, and professional integrity every day. We strive for 5 star service with our customers and recognize that great service starts with employees that love their career. At Magic, our employees come to work every day knowing they are surrounding themselves with teammates who push them to be their best. People often come to us looking for a job but stay with us because they find a fulfilling career, room to grow, and opportunities to excel. The Service Manager will oversee the day-to-day operations of the HVAC service department. Ensuring high-quality service delivery, efficient operations, customer satisfaction, and other tasks and responsibilities as required to maintain efficient department operations. Your role involves managing a team of skilled technicians, ensuring that all service calls are handled efficiently and professionally. You will be responsible for monitoring job performance and maintaining compliance with safety regulations and industry standards. Additionally, you will handle customer inquiries and complaints, develop training programs for staff, and implement strategies to improve service quality and operational efficiency. Your ability to manage resources effectively, provide exceptional customer service, and drive team performance will be crucial to your success in this role. Prior Service Technician experience is helpful to understand what a successful service team will look like. Apply for additional details!

Requirements

• Valid drivers license with a clean, safe driving record
• Pre-employment background check
• Pre-employment drug screen
• 5+ years HVAC service experience, with at least 2+ years in a leadership role
• Strong communication and People Skills

Nice To Haves

• Prior Service Technician experience is helpful to understand what a successful service team will look like.

Responsibilities

• Oversee the day-to-day operations of the HVAC service department.
• Ensuring high-quality service delivery, efficient operations, customer satisfaction
• Managing a team of skilled technicians, ensuring that all service calls are handled efficiently and professionally.
• Monitoring job performance and maintaining compliance with safety regulations and industry standards.
• Handle customer inquiries and complaints
• Develop training programs for staff
• Implement strategies to improve service quality and operational efficiency.

Benefits

• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
• 401(k) retirement with company match
• Weekly pay with incentives and bonuses
• Company events & parties for individuals & families
• Holiday pay, vacation pay, & paid time off
• Paid Training
• And much more...

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed