HVAC Service Manager

SST Direct•Tempe, AZ

1d•$100,000 - $140,000

About The Position

We are seeking HVAC Service Manager for a direct hire role with a Commercial HVAC/R and plumbing Mechanical Contractor in Tempa, AZ Pay: 100K-140K (includes bonuses/incentives) per year depending on experience Benefits: Medical, Dental, Vision Insurance Life Insurance Profit Sharing Retirement Plan ZayZoon – Wages on Demand Paid Holidays, Eligible after 30 days or 160 hours worked. 48 Hours of PTO, Eligible for use after 520 hours worked. 40 Hours of Sick Time, Eligible for use after 90 days. JOB PURPOSE The Commercial HVAC Service Manager is responsible for managing and growing the commercial service department, ensuring operational excellence, customer satisfaction, and profitable growth. This role oversees day-to-day service operations, leads the field service team, and drives new account sales through proactive business development and client relationship management. Reporting to the Director of Service (or Director of Operations), the Service Manager ensures efficient execution of service activities while expanding the company's customer base and contract portfolio.

Requirements

High school diploma or equivalent required; associate or technical degree in HVAC, mechanical systems, or related field preferred.
Minimum 5–7 years of commercial HVAC experience, including 2–3 years in a supervisory or management role.
Demonstrated success in HVAC service operations and new business development or sales.
Strong understanding of commercial HVAC systems, maintenance agreements, and service delivery models.
Proven ability to drive sales growth and maintain strong customer relationships.
Proficiency with service management and CRM software (e.g., Service Titan, or similar).
EPA certification and HVAC licensing preferred.

Responsibilities

Oversee all aspects of commercial HVAC service operations, including maintenance, repairs, and emergency response.
Manage scheduling, dispatching, and technician workloads to ensure optimal efficiency and response times for their respective customers.
Monitor work quality, compliance, and safety standards to ensure consistent service excellence.
Review and approve work orders, quotes, and service reports to maintain accuracy and profitability.
Actively pursue and secure new commercial service accounts through prospecting, networking, and relationship building.
Develop proposals, quotes, and service agreements tailored to client needs.
Manage existing customer relationships to ensure satisfaction, identify upsell opportunities, and encourage renewals or contract expansions.
Lead, train, and motivate service technicians, dispatchers, and coordinators to achieve departmental objectives.
Facilitate regular team meetings to review safety, scheduling, and performance updates.
Serve as a primary point of contact fore key commercial clients.
Respond to escalating service issues and ensure timely resolution.
Track and report on sales, service revenue, labor utilization, and profit margins.
Maintain accurate and timely documentation for all service and sales activities.