HVAC Service Manager

Gervino Group•Brookfield, CT

2d•Onsite

About The Position

We are seeking a full-time HVAC Service Manager to join our team. This on-site position is based in the greater Danbury, Connecticut area. The Manager will oversee daily service operations, manage HVAC technicians, ensure customer satisfaction, and support service and sales teams. Additional responsibilities include coordinating technicians, maintaining high customer service standards, and ensuring project efficiency and quality.

Requirements

Proven experience as an HVAC technician, with a deep understanding of residential HVAC systems.
Strong leadership and organizational skills, with the ability to juggle fieldwork and administrative tasks.
Excellent communication skills, both with customers and internal teams.
Ability to problem-solve quickly and effectively in high-pressure situations.
Experience in coordinating teams and managing service operations.
Valid HVAC certification and a clean driving record required.

Responsibilities

Service Delivery: Provide on-site support services to residential customers, ensuring installations, maintenance, and repairs are completed to the highest standards.
Team Coordination: Act as the liaison between the service team and office staff to ensure seamless communication and coordination of service calls and schedules.
Technical Expertise: Utilize advanced technical skills to troubleshoot, diagnose, and repair HVAC systems in residential settings.
Operational Oversight: Manage service-related paperwork, including work orders, invoices, and customer reports, ensuring all documentation is accurate and current.
Customer Relations: Maintain strong relationships with clients, addressing any concerns or issues promptly and professionally.
Process Improvement: Work alongside management to identify opportunities for process improvements and enhanced service delivery.

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