HVAC Service Manager

Eco Home Solutions Inc • Crossville, TN

55d

About The Position

The HVAC Service Manager in Lenoir City, TN, is responsible for overseeing the daily operations of the HVAC service department to ensure efficient, high-quality service delivery to residential and commercial clients. This role involves managing a team of technicians, coordinating service schedules, and maintaining strong customer relationships to drive satisfaction and repeat business. The manager will also be tasked with monitoring service performance metrics, implementing process improvements, and ensuring compliance with safety and industry standards. Additionally, the position requires collaboration with sales and parts departments to optimize service offerings and inventory management. Ultimately, the HVAC Service Manager plays a critical role in sustaining the company’s reputation for excellence and fostering a productive, motivated workforce.

Requirements

• High school diploma or equivalent; technical certification or associate degree in HVAC technology preferred.
• Minimum of 2 years of experience in HVAC service, must be able to lead an HVAC team, providing clear direction, coaching and accountability to ensure operational excellence, safety compliance, and customer satisfaction.
• Strong knowledge of HVAC systems, maintenance procedures, and safety standards.
• Proven ability to manage teams, schedules, and customer relationships effectively.
• Valid driver’s license and clean driving record.

Nice To Haves

• Certification from recognized HVAC industry organizations (e.g., NATE, EPA Section 608).
• Experience with service management software and CRM systems.
• Demonstrated success in process improvement and team development initiatives.
• Familiarity with local codes and regulations specific to Tennessee.

Responsibilities

• Supervise and support HVAC service technicians, including scheduling, training, and performance evaluations.
• Coordinate daily service operations to ensure timely and effective completion of maintenance, repairs, and installations.
• Manage customer communications to resolve issues, provide updates, and ensure high levels of satisfaction.
• Monitor service department metrics such as response times, job completion rates, and customer feedback to identify areas for improvement.
• Ensure compliance with all safety regulations, company policies, and industry standards.
• Collaborate with sales and parts teams to align service activities with business goals and inventory availability.
• Prepare and manage service department budgets, including labor costs and equipment expenditures.
• Develop and implement strategies to improve service efficiency, technician productivity, and customer retention.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED