HVAC Service Coordinator

Daikin Applied Americas • Bowie, MD

9d • $28 - $44 • Onsite

About The Position

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Daikin Applied is seeking a Service Coordinator in the Washington DC area office! The Service Coordinator performs customer service, service fulfillment coordination and administrative functions that support the efficient operation of a service office. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! Location: In office in Bowie, Maryland What you will do: Work with the Technician Supervisor and/or Operations, Service Center, or District Manager in scheduling and dispatching of Technicians for jobs (start-ups/repairs, warranty, maintenance) Handle customer inquiries and routes questions of technical nature to the appropriate resource Track of time and attendance for Technicians Coordinate job start-ups and maintain communication with customer regarding scheduling for the start-up and follow-up on jobs in progress/completed Invoice and bill customers Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received Coordinate warranty administration process. Order parts and tracks shipments. Answer telephones and greets customers. Maintain professional and courteous customer contact. Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and ensures that it is sent to Human Resources on the new employee’s first day of employment. Enter all information and maintains information into Astea Alliance including work orders, new customer information, and technician hours for billing purposes Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job Gather local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources Maintain filing for office. Maintain office equipment (copier, telephone, fax, etc.) Organize and coordinates inventory processes. What’s in it for you: The ability to make an impact and shape your career with a company that is passionate about growth The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Requirements

• High school diploma or equivalent
• 3 years related experience in Mechanical, Electrical, Plumbing (MEP) service field
• Experience with Astea Alliance or other service tracking software
• Working knowledge of Microsoft Office Suite
• Strong written and verbal communication skills
• Strong organization, problem-solving, and customer service skills

Nice To Haves

• 4 year bachelor’s degree

Responsibilities

• Work with the Technician Supervisor and/or Operations, Service Center, or District Manager in scheduling and dispatching of Technicians for jobs (start-ups/repairs, warranty, maintenance)
• Handle customer inquiries and routes questions of technical nature to the appropriate resource
• Track of time and attendance for Technicians
• Coordinate job start-ups and maintain communication with customer regarding scheduling for the start-up and follow-up on jobs in progress/completed
• Invoice and bill customers
• Perform local office AP/AR functions.
• Follow up with customer to ensure that payment has been received
• Coordinate warranty administration process.
• Order parts and tracks shipments.
• Answer telephones and greets customers.
• Maintain professional and courteous customer contact.
• Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and ensures that it is sent to Human Resources on the new employee’s first day of employment.
• Enter all information and maintains information into Astea Alliance including work orders, new customer information, and technician hours for billing purposes
• Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job
• Gather local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources
• Maintain filing for office.
• Maintain office equipment (copier, telephone, fax, etc.)
• Organize and coordinates inventory processes.

Benefits

• Multiple Medical insurance plan options + Dental and Vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% an employee contributes and 50% on the next 2% of employee contributions
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long term disability
• 120 hours (3 weeks) Paid Time Off for new employees + 11 company paid holidays
• 40 hours paid sick time
• Paid Parental Leave and Tuition Reimbursement after 6 months of continuous service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED