HVAC RTU Field Technical Support

Lennox International • Arizona, AZ

3d

About The Position

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets. Here at Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development for all our employees, with a strong focus on promoting from within the organization. Our Core Values of Integrity, Respect, and Excellence are more than just what we say, they are what we do! WHAT YOU’LL BE DOING Under general supervision, develops and delivers training courses for training customers or technical employees in the installation, maintenance and repair of HVAC products. Troubleshoot technical inquiries. Identifies customer needs.Investigates and resolves technical inquiries. Assists in developing, testing, and maintaining courses and materials used in training. Assists in establishing course content and student learning objectives. May prepare course syllabus, lesson plans, and student manuals, and coordinate the development of training aids. Reviews problem areas and identifies training needs. Develops criteria for evaluating the effectiveness of training activities. Updates course materials on a continuous basis to ensure timeliness and relevance. Conducts training using all methods of delivery. Up to 60 to 80% travel in the West Region in Arizona, New Mexico, Colorado, Oregan, Idaho, etc . (Mountain or West Coast)

Requirements

• Requires a high school diploma or an equivalent combination of education and experience.
• Requires at least 1 year of relevant training experience in addition to at least 5 years of technical experience.
• Advanced knowledge of assigned products and the application of diagnostic techniques and service aids.
• Knowledge and ability to apply learning theories to classroom situations.
• Developed presentation skills using a variety of technologies.
• Strong verbal and written communication skills required.
• An individual must possess some sales ability, along with a track record of fostering strong customer relationships.
• Proficient in the use of Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Proficient in leading WebEx meetings.

Nice To Haves

• Prefer a two-year college degree, HVAC degree, or equivalent.

Responsibilities

• Develops and delivers training courses for training customers or technical employees in the installation, maintenance and repair of HVAC products.
• Troubleshoot technical inquiries.
• Identifies customer needs.
• Investigates and resolves technical inquiries.
• Assists in developing, testing, and maintaining courses and materials used in training.
• Assists in establishing course content and student learning objectives.
• May prepare course syllabus, lesson plans, and student manuals, and coordinate the development of training aids.
• Reviews problem areas and identifies training needs.
• Develops criteria for evaluating the effectiveness of training activities.
• Updates course materials on a continuous basis to ensure timeliness and relevance.
• Conducts training using all methods of delivery.
• Up to 60 to 80% travel in the West Region in Arizona, New Mexico, Colorado, Oregan, Idaho, etc . (Mountain or West Coast)

Benefits

• tuition reimbursement
• medical, dental, and vision insurance
• prescription drug coverage
• 401(k) retirement plan
• short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• life and long-term disability insurance
• 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 12 paid holidays
• 3 floating holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees