HVAC Parts Counter Salesperson

Insight Partners•Norcross, GA

15d

About The Position

The HVAC Parts Counter Salesperson oversees the operations of the counter assisting customers with purchases (wholesale and/or OEM) through the store/warehouse, as well as by phone. This position is responsible for meeting sales goals, by providing excellent customer service to foster positive relationships, while maintaining existing customers and developing new customers.

Requirements

High School Diploma (or GED or High School Equivalence Certificate required)
1-2 years of HVAC retail/wholesale experience required
Ability to read, analyze, and interpret documents in English
Ability to respond to common inquiries or complaints from customers (internal and external)
Ability to effectively present information to management
Ability to interact clearly and effectively, in both written and oral communication with supervisor, customers, co-workers, vendors, etc.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
To perform this job successfully, an individual should be proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc.
This role requires an intermediate level of knowledge of Microsoft Office
Valid driver’s license is required in the state where hired
Acceptable MVR is required

Nice To Haves

3-5 years selling or retail experience preferred
FACTs experience is a plus
Forklift certification or ability to get certified within first 30 days is preferred

Responsibilities

Service customers at the counter and by phone by taking orders (wholesale and/or OEM) and entering them into the system accurately
Follow company pricing and credit guidelines
Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items as well as new products
Promote and sell overages, damaged and discontinued items
Drive sales activity through outbound sales calls as directed by management
Participate in company-sponsored sales promotions
Attend product knowledge meetings as required by management
Quickly solve customer problems
Retrieve orders from warehouse quickly and accurately
Pulling, filling, packing and setting up orders for delivery and pickup
Communicate positively with supervisors, sales staff, Team members and customers to coordinate deliveries/ pick-up
Maintain the ability to determine the status of an order at any given time
Accurately use order entry, computerized systems and other technologies as required
Participate in scheduled physical inventory and weekly cycle counts
Keep merchandising and counter areas clean and welcoming
Keep store inventory stocked; remove or add inventory items to stimulate impulse sales; remove discontinued items from the sales floor
Ability to support with warehouse duties including forklift loading/unloading, receiving inventory, stocking inventory, etc.
Performs all other duties as assigned