HVAC Office Coordinator & Dispatcher

One Hour Heating & Air Conditioning•Fuquay Varina, NC

7d•$18 - $22

About The Position

Responsive recruiter Replies within 24 hours Benefits: Free uniforms Health insurance Training & development Join the One Hour Heating & Air Conditioning Team in Fuquay-Varina! We are a newly launched One Hour Heating & Air Conditioning franchise serving the Fuquay-Varina and greater Raleigh area. Backed by one of the most recognized names in the HVAC industry, we combine the strength and support of a national brand with the energy and opportunity of a growing local team. We are looking for a motivated Office Coordinator to join us and we want someone who is ready to grow with us as we build something great in this market. If you value professionalism and punctuality, thrive in a fast-paced environment, and love providing amazing customer experiences, you may be exactly who we are looking for. JOB SUMMARY This position serves as the first point of contact for our customers and the operational backbone of our field team. As our Office Coordinator, you will handle all inbound customer calls, book service appointments, and dispatch our technicians to ensure maximum scheduling efficiency without ever compromising client satisfaction. This is a dual role ideal for someone who is equally comfortable on the phone with customers and managing a busy dispatch board. You will be the voice of our company and the engine that keeps our technicians productive and our customers happy every single day. JOB DUTIES Customer Service & Call Booking Answer all inbound customer calls promptly and professionally, you are the first impression of our company Book service calls, maintenance appointments, and installation estimates with accuracy and efficiency Handle online booking requests, website inquiries, and follow-up communications Send appointment confirmations and reminders to customers ahead of scheduled visits Notify clients ahead of time without fail if the technician is not going to arrive within the scheduled time window Reschedule appointment times at the client's convenience as necessary Follow up with customers after completed jobs to ensure satisfaction and encourage Google reviews Resolve customer complaints professionally and escalate to ownership when needed Dispatching & Field Coordination Manage the dispatch board to keep field personnel on the move, servicing clients, and generating revenue Make every effort to compress call scheduling, effectively maximizing productivity and revenue Send the right technician to the right job based on skill level, location, and availability Communicate with technicians in the field throughout the day to relay updates, job details, and customer notes Coordinate with vendors and suppliers to arrange efficient delivery of parts to technicians in the field Debrief with technicians upon completion of jobs to identify any outstanding client satisfaction issues Monitor job progress and adjust the schedule as emergency or same-day calls come in Office & Administrative Maintain accurate customer records, job notes, and equipment information in field service software Create and manage work orders and invoices Assist with parts ordering and vendor coordination Support ownership with day-to-day administrative needs as required MINIMUM REQUIREMENTS High school diploma or equivalent required Strong phone presence warm, professional, and confident with customers Prior customer service experience required Strong computer and multitasking skills Ability to stay calm and think clearly during busy periods or scheduling conflicts Reliable, punctual, and self-motivated Prior dispatch or scheduling experience in a trades environment preferred ServiceTitan experience is a strong plus and will be prioritized in our hiring process WHAT WE OFFER Competitive hourly pay: $18–$22/hr based on experience Full-time, stable year-round position Monday through Friday The backing of a nationally recognized brand with the feel of a close-knit local team Real growth opportunity as our franchise grows in this market, so do the opportunities, responsibilities, and compensation within this role Compensation: $18.00 - $22.00 per hour Join the One Hour Team! We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first. Pay — We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate. Flexibility — We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it. Career Path — We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today! So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you! Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.

Requirements

High school diploma or equivalent required
Strong phone presence warm, professional, and confident with customers
Prior customer service experience required
Strong computer and multitasking skills
Ability to stay calm and think clearly during busy periods or scheduling conflicts
Reliable, punctual, and self-motivated

Nice To Haves

Prior dispatch or scheduling experience in a trades environment preferred
ServiceTitan experience is a strong plus and will be prioritized in our hiring process

Responsibilities

Answer all inbound customer calls promptly and professionally, you are the first impression of our company
Book service calls, maintenance appointments, and installation estimates with accuracy and efficiency
Handle online booking requests, website inquiries, and follow-up communications
Send appointment confirmations and reminders to customers ahead of scheduled visits
Notify clients ahead of time without fail if the technician is not going to arrive within the scheduled time window
Reschedule appointment times at the client's convenience as necessary
Follow up with customers after completed jobs to ensure satisfaction and encourage Google reviews
Resolve customer complaints professionally and escalate to ownership when needed
Manage the dispatch board to keep field personnel on the move, servicing clients, and generating revenue
Make every effort to compress call scheduling, effectively maximizing productivity and revenue
Send the right technician to the right job based on skill level, location, and availability
Communicate with technicians in the field throughout the day to relay updates, job details, and customer notes
Coordinate with vendors and suppliers to arrange efficient delivery of parts to technicians in the field
Debrief with technicians upon completion of jobs to identify any outstanding client satisfaction issues
Monitor job progress and adjust the schedule as emergency or same-day calls come in
Maintain accurate customer records, job notes, and equipment information in field service software
Create and manage work orders and invoices
Assist with parts ordering and vendor coordination
Support ownership with day-to-day administrative needs as required