Unique Indoor Comfort of Philadelphia - HVAC Dispatcher

Ace Hardware•King of Prussia, PA

1d•Onsite

About The Position

Unique Indoor Comfort, now an Ace Hardware Company, is seeking an HVAC Dispatcher. Ace Hardware Home Services is backed by a brand trusted for over 100 years, offering a career with excellent income, a consistent work schedule, and opportunities for advancement. This role is crucial in reshaping the future of home services by providing reliable, best-in-class service to the community. The HVAC Dispatcher will manage field schedules, assign jobs to technicians, and optimize routing. Key responsibilities include handling administrative tasks for ongoing projects such as permits, inspection scheduling, and client communication. The dispatcher will serve as the central communication hub for field technicians, providing job details and timely updates, and will interact with customers online and over the phone to address inquiries and ensure satisfaction. The role also involves maintaining up-to-date records, working with field technicians on customer relations, data entry for purchase orders, and preparing estimates and invoices. Coordinating rapid responses for emergency or last-minute service requests and utilizing Service Titan software and communication tools to optimize operations are also essential. Strong communication proficiency and adaptability in a fast-paced environment are vital for success.

Requirements

Three years of customer service and/or field service logistics experience.
Strong Computer skills – MS Office, database management, etc.
Clear, confident, & effective communicator over the phone (with customers) and in person (with team).
Strategic thinker who possesses the ability to anticipate problems and find solutions.
Strong organization skills with attention to detail.
Good time-management, possessing the ability to balance priorities.
Self-starter and able to work successfully without supervision.
Competitive, ambitious and results oriented, energized by achieving and exceeding goals.
Ability to convey information clearly and listen actively.
Thrive in a fast-paced environment, adjusting to changes as needed.

Nice To Haves

Three years of experience in home services/construction
ServiceTitan experience preferred

Responsibilities

Manage field schedules, assign jobs to technicians, and optimize routing.
Handle administrative tasks for on going projects, i.e. Permits, Inspection Scheduling, Client Communication.
Answering the phones and inbound emails.
Act as the central communication hub for field technicians, providing them with job details and timely updates.
Address client inquiries both online and over the phone, ensuring they are informed and satisfied from service start to finish.
Maintain up-to-date records, from job statuses to client databases.
Working with field techs to ensure positive customer relations, data entry including but not limited to entering purchase orders and preparing estimates and invoices.
Coordinate rapid responses for any emergency or last-minute service requests.
Utilize Service Titan software and communication tools to optimize operations.

Benefits

Incentive/Commission/Bonus opportunities (Based on role / grade level)
401(k) retirement savings plan with matching company contributions, eligible on your first day!
Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
Warehouse Merchandise Discount!
Paid time off & paid holidays (depending on role and month of hire)
Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others).
Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume