HUMAN SERVICES PROGRAM RECORDS ANALYST - 64084176

State of Florida • Largo, FL

1d • Onsite

About The Position

This position serves as a Human Services Program Records Analyst for the Healthy Families Program. This is a quality assurance position that ensures the Healthy Families Pinellas model meets established standards of fidelity and performance for Healthy Families America Accreditation, Healthy Families Florida, and agency requirements. Conduct regular audits to ensure compliance with quality standards and policies. Develop and maintain quality assurance documentation and implement procedures for ensuring quality assurance activities are conducted routinely. Prepare and present quality reports, data analysis, and feedback to management. Work closely with supervisors, resource specialists, management, and other team members to resolve quality issues and improve performance outcomes for funders.
Drive initiatives to improve quality standards, processes, and the overall performance of the program. Assist Staff Assistant of the Healthy Families Pinellas Program Director with creating/analyzing program surveys for quality improvement, along with completing one QA Phone Survey per home visitor each month from a random family on their caseload. Designs, evaluates, and recommends changes based on need and analysis. Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topic

Requirements

• Ability to use Excel for reporting requirements
• Skill in typing
• Ability to plan, organize and coordinate work assignments
• Knowledge and ability to use the copy/scanning machine to share forms and documents with management
• Strong attention to detail and accuracy
• Analytical and problem-solving abilities
• Ability to communicate effectively verbally and in writing.
• Knowledge of basic computer software and ability to enter data in computer.
• Ability to work independently and as part of a team
• Knowing how to find information and identifying essential information
• Ability to plan, organize, and coordinate work assignments effectively.
• Strong attention to detail, accuracy, and ability to follow established procedures.
• Ability to communicate clearly in verbal and written formats.
• Ability to work independently and as part of a team.
• Ability to identify essential information, locate needed data, and analyze findings.
• Skill in typing, document preparation, and use of office equipment such as copy/scanning machines.
• Strong analytical and problem-solving skills, including the ability to interpret trends and identify root causes.
• Demonstrated ability to manage multiple priorities, meet deadlines, and maintain accuracy under pressure.
• 1 year of experience in quality assurance, data analysis, case management, human services, or program compliance.
• 1-2 years of experience using Microsoft Excel for data entry, reporting, and basic analysis.
• 1-2 years of experience working with databases or electronic case management systems.

Nice To Haves

• 2 or more years of experience in quality assurance, auditing, program evaluation, or compliance monitoring within a human services or public health setting.
• Experience working with Healthy Families America (HFA), Healthy Families Florida (HFF), or other home visiting or maternal & child health programs.
• Experience conducting file audits, reviewing electronic case files, or monitoring program fidelity.
• Knowledge of HMS, HFF database systems, or similar data platforms used in home visiting or social service programs.
• Experience developing quality assurance tools, checklists, or process improvement workflows.
• Experience preparing reports, data summaries, or presentations for management or funders.
• Experience providing staff training, coaching, or technical assistance.
• Experience collaborating with multidisciplinary teams, funders, or community partners.

Responsibilities

• Conduct regular audits to ensure compliance with quality standards and policies.
• Develop and maintain quality assurance documentation and implement procedures for ensuring quality assurance activities are conducted routinely.
• Prepare and present quality reports, data analysis, and feedback to management.
• Work closely with supervisors, resource specialists, management, and other team members to resolve quality issues and improve performance outcomes for funders.
• Drive initiatives to improve quality standards, processes, and the overall performance of the program.
• Assist Staff Assistant of the Healthy Families Pinellas Program Director with creating/analyzing program surveys for quality improvement, along with completing one QA Phone Survey per home visitor each month from a random family on their caseload.
• Designs, evaluates, and recommends changes based on need and analysis.
• Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topic

Benefits

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions
• Flexible Spending Accounts;
• Tuition waivers;

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed