Human Services Coordinator - Central IA

To The Rescue•Cedar Rapids, IA

About The Position

The Human Service Coordinator provides services to individuals with developmental disabilities, brain injuries and/or mental illness who live independently in community settings. The Human Service Coordinator will manage all aspects related to the ongoing implementation of the Human Service Program. This includes but is not limited to the quality assurance functions daily on all support paperwork and documentation to remain compliant with standards set by Iowa Code, the Social Security Administration, Managed Care Organizations, Iowa Medicaid Enterprises, and To The Rescue Policies.

Requirements

Communication proficiency
Patience
Teamwork orientation
Writing skills
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems
Have knowledge of auditing and monitoring procedures
Have working knowledge of privacy laws and regulations
Must possess strong leadership skills
Must have excellent communication skills and the ability to communicate effectively with staff and provide instruction and direction to employees on maintaining compliance with policies, rules and procedures
Proficient with G-Suite, Microsoft Office that includes Word, Excel, Outlook and the ability to learn computer programs for scheduling and timekeeping
Ability to respond well under pressure
The employee must provide and maintain a valid driver's license the entire duration of their employment, and must be eligible for the agency’s vehicle insurance.

Responsibilities

Adheres to and upholds To The Rescue’s values and policies
Provides oversight of the house schedule to ensure adherence to expectations
Oversight functions of member medical and medication needs
Monitor and control expenses to ensure program efficiency
Provides oversight functions to ensure all paperwork guidelines are being met
Provides leadership to employees as it relates to; employee reviews, training, coaching, counseling to support operational excellence
Work directly with Quality Assurance to develop and to keep all paperwork up to date and compliant with all standards.
Responsible for leading member meetings
and training that include, but are not limited to county providers meetings, IACP, and train the trainer
Provide guidance to Human Service Supervisor’s for initial and ongoing training of employees working within the Human Services department to remain compliant with program standards
Develop and maintain positive professional relationships with all individuals included in each member’s interdisciplinary team, internal, and external stakeholders
Functions effectively as a member of the interdisciplinary integrated services team by developing goals and objectives to maximize the independence, growth, and quality of life for our members
Provides leadership to ensure the health and safety of members by monitoring activities, supervising, and intervening in crisis situations
Ensure the health and safety of members is maintained by monitoring service needs and develop service changes to best meet members needs
Provide updates to internal and external stakeholders timely
Provides oversight of schedules to ensure revenue versus non revenue expectations are being made within the housing department
Provide guidance and oversight of homes to ensure they meet To The Rescue expectations of maintenance and overall appearance
Always represents To The Rescue in a positive and professional manner to all members, co-workers, interdisciplinary teams, and the general public
Provides oversight of incident reports and any additional follow up needed due to the incident
Performs additional duties as assigned
Follow and adheres to the On-Call policy and procedure within the Human Services Department