Database Coordinator - Human Services

Goodwill of SWPA • Pittsburgh, PA

3d • Onsite

About The Position

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”. We offer a wide range of career opportunities from entry level to management in retail, human services, and administrative fields. Learn more about working at Goodwill . You can help. We can show you how. POSITION SUMMARY: The Database Coordinator supports data collection, maintenance, and management of Human Service software systems. This position serves as a technical point of contact assisting division management with database testing and training, data migration and collection, and report creation. The Database Coordinator is responsible for multiple system and data source coordination, data analysis, and report development. This role will ensure high-quality data collection, integrity, analysis, and reporting across the organization. In addition, the Database Coordinator will lead database related training and technical support, ensuring users are proficient and systems are aligned with best practices in service delivery. While primarily based at our Pittsburgh headquarters, this role may require occasional travel across the SWPA and NCWV region to engage with program teams and support the divisional database initiatives. Essential duties include, but are not limited to: Research and resolve system problems, facilitate the implementation of new features, and spearhead review, testing, and implementation of system updates Maintain database configuration, workflows, user permissions, security protocols and system integrity. Design, build, and maintain dashboards reports for internal and external stakeholders and as requested by leadership or as necessitated by contract requirements, including providing data visualization and presentations as needed Collect, transfer and/or, enter relevant data from other systems into the appropriate Human Services database(s). Meet project timelines, determine resource needs, and provide solutions to resolve issues, keeping management apprised of necessary updates Train users on system functions as needed and provide ongoing technical assistance, troubleshooting, and help desk support to user Assist with the development of new procedures, guidelines, and documentation to be used in training managers and end user

Requirements

• High school diploma or equivalent AND 6 years of experience required.
• OR Associates degree AND 4 years of experience required.
• OR Bachelor’s degree AND 2 year experience required.
• Required Education: must be in Business Management, Computer Science, or Human Resources
• Required Experience: Maintaining CRM/HSIS systems or similar data management - robust cloud-based system of record.
• Advanced proficiency in MS Office suite and report building tools (such as Power BI or Tableau)
• Qualified candidates must have a valid driver's license and reliable transportation for local travel.
• Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and

Nice To Haves

• Proven track record in analyzing data, identifying trends and extracting meaningful insight for presentation to senior leaders.

Responsibilities

• Research and resolve system problems, facilitate the implementation of new features, and spearhead review, testing, and implementation of system updates
• Maintain database configuration, workflows, user permissions, security protocols and system integrity.
• Design, build, and maintain dashboards reports for internal and external stakeholders and as requested by leadership or as necessitated by contract requirements, including providing data visualization and presentations as needed
• Collect, transfer and/or, enter relevant data from other systems into the appropriate Human Services database(s).
• Meet project timelines, determine resource needs, and provide solutions to resolve issues, keeping management apprised of necessary updates
• Train users on system functions as needed and provide ongoing technical assistance, troubleshooting, and help desk support to user
• Assist with the development of new procedures, guidelines, and documentation to be used in training managers and end user

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level