Human Resources Specialist

Westgate Resorts • Orlando, FL

3d • $23 - $26

About The Position

The Human Resources Specialist (Bilingual) supports day-to-day HR operations by partnering closely with HR Managers. In this role, you’ll help ensure smooth onboarding, accurate data processing, strong employee support, and compliance with HR policies and deadlines. This position is ideal for someone who is organized, approachable, detail-oriented, and passionate about helping team members while maintaining confidentiality and professionalism in a fast-paced hospitality environment.

Requirements

• Strong verbal and written communication skills in English and Spanish (Creole a plus).
• Ability to listen, demonstrate empathy, and provide effective solutions to team member concerns.
• Excellent organizational skills with strong attention to detail.
• Ability to prioritize tasks, meet deadlines, and work independently with minimal supervision.
• Comfortable handling multiple interruptions in a fast-paced environment.
• Professional demeanor with the ability to interact effectively with all levels of leadership and team members.
• Proficiency using multi-line phones, office equipment, and HR systems.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• 1–2 years of experience in Human Resources required.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Experience with ADP, SmartRecruiter, ImageQuest required; Canva and Adobe experience a plus.
• Must be fully bilingual in Spanish; Creole is a plus.

Nice To Haves

• Canva and Adobe experience a plus.
• Creole is a plus.

Responsibilities

• Process and coordinate onboarding for new hires, rehires, and reinstatements.
• Enter and maintain accurate data in payroll and HR systems (ADP, SmartRecruiters, ImageQuest).
• Create, run, and distribute reports related to HR operations and compliance.
• Maintain HR files and ensure proper record retention.
• Assist walk-in team members and applicants with HR-related inquiries.
• Support New Hire Orientation, employee events, initiatives, and internal communications.
• Answer and screen incoming phone calls; provide accurate information or route appropriately.
• Assist HR Managers and TMS Admin Managers with projects and administrative support.
• Coordinate extra processing, terminations, and employment status changes.
• Adapt to changing departmental needs, including providing temporary coverage or shifting priorities.
• Attend required trainings, staff meetings, and departmental initiatives.
• Handle sensitive and confidential information with discretion and professionalism.

Benefits

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees