Human Resources Specialist

MCI Careers•Wichita, KS

140d•Onsite

About The Position

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Our team is looking for an experienced human resource specialist to support internal HR functions with a special focus on recruitment activities. In this role, you will work with the Talent Acquisition team and operations to coordinate recruiting and hiring functions while providing general HR support. Candidates for this role should be charismatic public speakers, friendly, creative, highly reliable, and possess a strong work ethic. Experience in call center operations or client services is preferred. This is a full-time, local, on-site position and requires employees to report to work at one of our locations. We offer bonuses opportunities, comprehensive medical, dental and vision benefits, paid vacation and holidays, and contests incentives. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

2+ years of experience as an HR Specialist or recruiting positions
Some Undergraduate level education in Human Resources
Exceptional interpersonal & communication skills
Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint
Understanding of training tools and techniques
Possess effective conflict resolution skills
Possess time management, planning, organizational and multi-tasking skills
Excellent presentation skills (oral and written)
Ability to work in a professional but fast-paced environment
Excellent planning, management, and coordination skills, and the ability to work with a variety of learning styles
Address knowledge, expertise, and performance gaps with constructive feedback
Comfortable with providing and accepting critical feedback.
Capable of prioritizing and organizing work efficiently to meet deadlines

Nice To Haves

Military, local, state or federal government experience is a plus
Experience working in a contact center environment is a plus
Graduation from an accredited two-year or four-year college or university is a plus
SHRM-SCP or similar certification is a plus

Responsibilities

General HR support, in partnership with operations
Ensure timely and accurate entries to the HRIS databases
Coordinate recruitment activities
Prepare and submit job reacquisition requests
Communicate with staff and provide instructions and guidance regarding policies and practices such as payroll, compliance issues, and employment inquiries
Understand business goals and recommend effective HR strategies
Monitor employee engagement with a "hands-on" approach that may include remote interactions
Adapt to the complex and rapidly changing work environment by responding to the macro-economic environment and fiscal policies
Passion for innovative HR solutions and process improvement
Drive effective employee relations, retention and reward programs
Comfort with high volume workload
Manage multiple priorities
Excellent organizational and interpersonal skills

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.