Human Resources Senior Department Manager

Hawaii State Federal Credit Union•Honolulu, HI

About The Position

At Hawaii State Federal Credit Union (HSFCU), our mission centers on serving our members, uplifting our communities, and supporting a people‑first workplace where employees can thrive. As an award-winning employer and trusted community partner, we are committed to creating a supportive, inclusive, and growth-oriented environment for our team. We are seeking a Human Resources Senior Department Manager who is passionate about strengthening the employee experience through exceptional HR service delivery, operational excellence, and people‑centered leadership. In this role, you will provide organization‑wide operational leadership and oversight of HR service delivery functions, including People Operations & Total Rewards execution, Talent Acquisition execution and onboarding, Employee Relations case management and investigations, and Employee Engagement initiatives. You will ensure HR programs and services are delivered accurately, consistently, and in alignment with organizational values, compliance standards, and strategic priorities, while helping to drive a cohesive, high‑quality employee experience across the full employment journey. You will join a team that values trust, collaboration, continuous improvement, and thoughtful change management. In partnership with HR leadership and internal stakeholders, you will help strengthen our HR operating model and build a workplace where employees feel supported, informed, and empowered to thrive. The Human Resources Senior Department Manager provides organization-wide operational leadership and execution of Human Resources programs and services. Reporting to the Employee Experience Division Manager, this role ensures employees and managers receive accurate, timely, consistent, and compliant HR support across the full employment journey. This position directly oversees HR service delivery functions, including People Operations & Total Rewards execution, Talent Acquisition execution and onboarding, Employee Relations case management and investigations, and Employee Engagement initiatives. While HR leadership retains ownership of strategy, governance, and long‑term workforce direction, the Senior Department Manager is responsible for translating approved strategy into high‑quality operational delivery, service standards, and continuous improvement across assigned HR functions.

Requirements

Bachelor’s degree in Human Resources, Business Administration, Organizational Development, Finance, or a related field, or equivalent combination of education and experience.
HR certifications (e.g., SHRM-CP/SCP, PHR/SPHR) or process improvement credentials preferred.
6-8 years of progressively responsible experience in Human Resources, including senior-level leadership.
Progressive HR experience with a strong generalist foundation across multiple HR disciplines, to include but not limited to People Operations, Total Rewards, Talent Acquisition, Employee Relations, compliance, and HR systems.
Proven experience overseeing multiple HR functions and leading through organizational change.
Strong understanding of employment law, regulatory compliance, and risk management within a regulated financial environment.
Working knowledge of talent acquisition, succession planning, total rewards, employee relations, and leadership development.
Knowledge of human resource laws and regulations.
Understanding of compensation and benefits policies and programs.
Demonstrated enterprise HR operations leadership with the ability to deliver consistent, compliant, and high-quality HR services.
Strong operational, analytical, and decision-making capabilities.
Sound judgment in navigating complexity, regulatory requirements, and operational risk.
Strong communication and interpersonal skills, with the ability to lead teams, collaborate across departments and influence outcomes.
Financial and vendor management acumen, including oversight of operational budgets and external partners.
Proven project execution and change management capabilities.

Nice To Haves

HR certifications (e.g., SHRM-CP/SCP, PHR/SPHR) or process improvement credentials preferred.

Benefits

Competitive Compensation: HSFCU offers competitive pay, merit increases, and performance-based incentives.
Health Coverage: Comprehensive medical and dental benefits, including 100% employer-paid single coverage for full-time employees.
Generous Paid Time Off: Enjoy 13 paid holidays and up to 29 days of PTO annually.
Retirement Savings: Save for the future with a 401(k) plan with up to 10% employer contributions.
Transportation Benefits: Up to $100 monthly parking subsidy, on-site parking as available, or 100% bus pass reimbursement.
Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
Financial & Lifestyle Benefits: Access flexible spending plans, credit union product discounts, and life, accident, and disability insurance.
Growth & Development Opportunities: HSFCU invests in your professional journey through in-person and online training, workshops, career development assistance, and tuition assistance.
People-First Workplace: A wellness-focused and community-minded culture where teamwork and collaboration are central to how we work.
Recognized Excellence: HSFCU has been recognized as one of Hawaii’s Best Places to Work for over 14 years.