Human Resources Representative – Benefits

Morongo Casino Resort & Spa•Cabazon, CA

20h

About The Position

The Human Resources Representative – Benefits is responsible for supporting and administering Morongo Casino Resort & Spa’s employee benefits programs. This role plays a key part in the day-to-day operations of benefits enrollment, maintenance, and compliance while providing high-quality service to Team Members. The Benefits Representative collaborates with insurance carriers, vendors, and internal departments to ensure seamless benefit processes and contributes to a positive employee experience.

Requirements

Must maintain strict confidentiality of sensitive information.
Proficient in Microsoft Office suite; knowledge of UKG Pro is preferred.
Familiar with general office practices, including file management and scheduling.
Effective in operating standard office equipment (copier, fax, calculator, multi-line telephone, etc.).
Strong organizational skills and ability to manage multiple priorities.
Excellent interpersonal and communication skills with a commitment to professional service.
Bachelor’s degree in Human Resources, Business Administration, or a related field required.
Minimum of 3 years of experience in employee benefits administration or related HR functions.
Solid understanding of health, dental, vision, life insurance, 401(k), and other benefit programs.
Familiarity with relevant federal and state regulations, including ERISA, HIPAA, COBRA, and ACA.
Experience using HRIS platforms (e.g., UKG Pro, ADP, or similar) preferred.
Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.
Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.
Must be able to communicate clearly and effectively in person, by phone, and in group settings.
Occasionally lifts documents, equipment, or supplies weighing up to 25 pounds.
Frequently uses hands to operate a computer, calculator, and other standard office equipment.
Occasionally moves throughout the property and between departments for meetings and operational support.
Frequently remains seated at a desk or computer workstation for extended periods.
Regular use of computers, software applications, and standard office equipment.
Requires close vision, depth perception, and the ability to adjust focus while reviewing data and documents.
Regularly works in both office and casino environments, with exposure to moderate to high noise levels and a smoking environment
This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure.
The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.
Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential.
Team members must be available to work shifts that may include evenings, weekends, holidays, and special events.
Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

Nice To Haves

Professional certification in benefits (e.g., CEBS, PHR, or SHRM-CP) is a plus.
Prior experience in a fast-paced, customer-service-focused environment strongly preferred.
Experience using HRIS platforms (e.g., UKG Pro, ADP, or similar) preferred.

Responsibilities

Enrolls eligible Team Members in benefits programs and maintains accurate benefit election data.
Processes benefit changes including enrollments, cancellations, and deduction updates in accordance with Team Member status and coverage selections.
Creates and maintains comprehensive benefit files and documentation, including enrollment forms, change requests, and beneficiary updates.
Administers benefit termination processes for separating Team Members, including COBRA notifications and system updates.
Conducts weekly new hire benefit orientation meetings to educate Team Members on available plans and enrollment procedures.
Assists in coordinating Open Enrollment, 401(k) workshops, and annual Team Member Benefits Events.
Ensures benefits-related documentation for active and terminated Team Members is accurately organized and filed.
Collaborates with internal teams and external partners to ensure compliance with ACA and plan policies.
Prepares communication materials, correspondence, and reports related to benefits administration.
Provides in-person, phone, and email support to Team Members regarding benefit inquiries and issues.
Performs other duties as assigned.