Human Resources Operations Specialist

WPS—A health solutions company • Fitchburg, WI

1d • $65,000 - $75,000 • Hybrid

About The Position

Our Human Resources Operations Specialist delivers high quality support across
all of HR, serving as the first point of contact for supporting employees and
managers with inquiries that could include: coaching corrective‑action steps,
and maintaining accurate records. Acting as an HR operational SME, this role
drives efficiency and consistency by training colleagues, managing transactions
in the Human Capital Management System (HCM), and directly supporting HR
Business Partners and Recruiters.

Requirements

• Bachelor’s degree or equivalent experience in Human Resources, Business Administration, or related field.
• 3 or more years of progressive HR experience, in a generalist, coordinator, or HR support role.
• Demonstrated experience processing E‑Verify and managing background screenings.
• Familiarity with employment laws and HR practices.
• Strong interpersonal and communication skills; able to interact effectively with employees at all levels.
• Detail‑oriented with a strong process‑improvement mindset.
• Strong data‑entry accuracy and reporting skills.

Nice To Haves

• Experience with HCM platforms (e.g., UKG Pro, Workday, ADP).
• Strong technical skills and experience with technologies that could include MS Office (Excel, Word, Teams, PowerPoint, Power BI, Copilot).

Responsibilities

• Serving as a first-line resource for managers and employees, responding to questions regarding HR policies, procedures, and systems.
• Navigating and escalating complex or sensitive issues to HR Business Partners.
• Supporting HR Business Partners in handling low-risk employee‑relations inquiries, including attendance, minor performance concerns, and routine policy violations.
• Providing guidance on documentation, timelines, and next steps in a variety of processes.
• Providing guidance and coordinating routine HR transactions such as job changes, terminations, and salary changes, along with ensuring proper documentation and adherence to internal processes.
• Supporting the administration of HR programs and processes including performance reviews, employee engagement, and compliance training.
• Acting as an HR operational process SME— develop and maintain SOPs, workflows, and governance documentation, deliver training to HR colleagues and organizational leadership.
• Partnering to identify opportunities for enhancements and efficiencies in existing HR procedures.
• Monitoring and responding to unemployment claims.

Benefits

• Hybrid work
• Performance bonus and/or merit increase opportunities
• 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately)
• Competitive paid time off
• Health insurance, dental insurance, and telehealth services start DAY 1
• Professional and Leadership Development Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level