Human Resources Operations Specialist

American Student Assistance • Boston, MA

72d • $87,000 - $115,000 • Hybrid

About The Position

American Student Assistance (ASA) is national nonprofit that is changing the way kids learn about careers and prepare for their futures through access to career-readiness information and experiences. ASA fulfills its mission through free digital-first direct experiences, philanthropy, advocacy, thought leadership, groundbreaking research, and impact investing. We believe that exploring career possibilities, as early as middle school, and providing access to education-to-career pathways aligned with one's passions and goals will result in greater confidence and long-term success for all students. We are looking for a Human Resources Operations Specialist - Benefits & HR Systems Support. This role will play a key role in keeping ASA's People & Culture operations running smoothly. You'll be the go-to person for benefits administration, HR system (UKG) maintenance, and employee data accuracy - ensuring our team members have the support, tools, and information they need to thrive. This is a great opportunity for a detail-oriented HR professional who enjoys blending data management with people-centered service, working across teams, and improving processes to make a real difference in the employee experience.

Requirements

• 4+ years of HR experience with a focus on benefits administration and HR operations.
• Hands-on experience with UKG Pro (or similar HRIS); familiarity with HRIS administration preferred.
• Knowledge of HR and benefits regulations, with strong data management and analytical skills.
• Excellent communicator with strong attention to detail and a service-oriented mindset.
• Proficient in Microsoft Office Suite, especially Excel and Outlook.

Nice To Haves

• HR certification (PHR, SHRM-CP, or equivalent).
• Experience in a mid-sized organization (50-500 employees).
• Demonstrated ability to streamline HR processes through technology and collaboration

Responsibilities

• Partner with the HRIS Lead to maintain and update data within UKG, including employee records, job changes, and organizational structure.
• Troubleshoot, test, and generate reports within UKG modules such as Core HR, Benefits, and Timekeeping.
• Run standard and ad hoc reports to support HR, Payroll, and compliance activities.
• Support HRIS projects, enhancements, and user testing to continuously improve system performance.
• Ensure accurate data flow between HR, Payroll, and Benefits systems.
• Administer all employee benefit programs, including health, dental, vision, disability, life insurance, and retirement plans.
• Manage benefit enrollments, changes, and terminations within UKG and with vendors.
• Coordinate annual open enrollment, prepare communications, and assist employees with benefit selections.
• Reconcile benefit invoices and resolve discrepancies promptly.
• Serve as the primary contact for benefits inquiries and ensure compliance with COBRA, HIPAA, ACA, and ERISA.
• Liaise between HR and Payroll to ensure all employee changes (new hires, terminations, pay adjustments, deductions) are accurately processed.
• Audit payroll-related data and partner with Finance on reporting and process improvements.
• Support year-end payroll and benefits processes (W-2, ACA, 1095-C).
• Assist with onboarding, offboarding, employee relations, and HR documentation.
• Maintain employee records with confidentiality and precision.
• Support HR programs such as performance management and engagement initiatives.
• Contribute to HR communications and employee education around benefits and HR policies.

Benefits

• ASA offers a wide range of perks and benefits to Team Members, including comprehensive medical, dental, and vision healthcare plans, a retirement plan (plus match), weekly lunches, commuter benefits, and tuition reimbursement.
• We also heavily prioritize a healthy work/life balance, which is why we offer all full-time Team Members generous PTO options, Summer Fridays (every Friday off between Memorial Day and Labor Day), and a company holiday break between December 25th and January 1st.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed