Human Resources Operations Specialist

ROBERT E MASON & ASSOCIATES INC•Charlotte, NC

1d•Hybrid

About The Position

The Human Resources Operations Specialist will be responsible for providing administrative support for the HR department, owning the pre-employment and onboarding processes, and maintaining employment records in our internal systems. Additionally, this position carries out responsibilities in the following functional areas: regulatory compliance, departmental development, benefits, organizational development, and Associate customer service. The position is full-time exempt and will require at least forty (40) hours per week.

Requirements

Ability to work under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines
Must be able to prioritize and plan work activities as to use time efficiently
Ability to exercise a high degree of confidentiality, professionalism, poise, tact and diplomacy to accomplish objectives
Must be adept at problem-solving, including being able to identify issues and resolve programs in a timely manner
Strong interpersonal skills with the ability to clearly present recommendations and ideas.
Ability to understand, speak and write English in order to convey messages and correspond in an articulate and professional manner
Must be detail oriented, organized, and thorough.
Must be able to effectively read and interpret information, present numerical data in a resourceful manner, and skillfully gather and analyze information
Ability to work independently, multi-task and prioritize
Strong computer skills and aptitude including MSOutook, MSExcel and MSWord.
Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature
Ability to work in team environment; a team player
Customer service focused
Integrity and ability to maintain confidentiality
Must be dependable
Must be able to improve performance through management feedback
Bachelor’s degree
Customer service experience
Proof of a valid driver’s license, an acceptable DMV record, and liability insurance is required

Nice To Haves

Experience working in an HR department
Experience working with insurance
Experience working in a HRIS

Responsibilities

Maintains Associate confidence and protects operations by keeping HR information confidential
Maintain all electronic filing
Maintain IFS Associate records – setup, termination, changes, reporting structure, employment periods, job titles, pictures, time entry questions, etc.
Oversee and maintain Career Development Program (CDP)
Maintain R.E. Mason and Apperture Solutions Organization Charts
Assist with compliance reporting
Track and maintain paid time off calculations and values
Schedule health screens annually
Assist with open enrollment meetings
Oversee company communications and manage digital bulletin board content, including announcements for new hires, promotions, internal transitions, service anniversaries, and other forms of Associate recognition
Own the pre-employment and onboarding process from start to finish
Perform and document 30 / 60 / 90 day check-ins
Provide a high level of client service interfacing with other departments while promoting a positive work environment
Initiate and track all new pre-employment tasks (background checks, drug screens, and physicals) until completion
Coordinate start date and schedule orientation for new hires
Plan travel arrangements for any new hires traveling to Charlotte for orientation and / or training
Ensure onboarding goes smoothly – scheduling, property assignment, ID badges, etc.
Reference checks for potential hires
Schedule interviews for internal and external applicants
Perform other duties as required or assigned which are reasonably within the scope of the duties in this job classification.

Benefits

Participation in the Employee Stock Ownership Program (ESOP)
Retirement plan, including a Safe Harbor contribution
Medical / Dental / Vision Insurance
Employer paid Life Insurance and Long-Term Disability Insurance
Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
Paid Parental Leave
Paid company holidays
Career Development Program
Retirement and Financial Wellness program
Employee Assistance Program (EAP)
Alternative/Hybrid Work Schedules