Human Resources Operations Analyst

symplr

1d•$80,000 - $90,000

About The Position

The HR Operations Analyst is responsible for supporting the day-to-day execution, optimization, and analysis of HR operational processes across the employee lifecycle. This role ensures accurate, timely, and compliant delivery of HR services, serving as a key point of coordination for employee transactions and HR systems. This role plays a critical part in maintaining data integrity, supporting service delivery standards, and enabling a positive employee experience through consistent and efficient operations. The HR Operations Analyst leverages data, automation, and process documentation to identify improvement opportunities, reduce manual effort, and scale HR operations. With a strong focus on service metrics, controls, and continuous improvement, this role helps ensure HR operations are reliable, auditable, and aligned with business needs and regulatory requirements.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent work experience.
2–4 years of experience in HR operations, HR shared services, or an HR analyst role.
Hands-on experience with HRIS platforms (Rippling or similar systems preferred).
Strong understanding of HR operational processes across the employee lifecycle.
Experience working with HR ticketing systems and service delivery models.
Strong analytical skills with the ability to interpret data, identify trends, and recommend improvements.
High attention to detail and strong data accuracy and audit discipline.
Working knowledge of U.S. employment regulations, including I-9 compliance.
Strong written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Excel and reporting tools.

Nice To Haves

Experience supporting global or multi-state HR operations.
Experience partnering cross-functionally.
Familiarity with SLA management, service metrics, and continuous improvement frameworks.
Experience building dashboards or reports using HR data.
Experience supporting audits, compliance reviews, or SOX-related controls.
Process documentation, SOP development, and change management experience.
HR certification (PHR, SHRM-CP) a plus.

Responsibilities

Lead daily HR service delivery for employee lifecycle processes (hire, onboarding, changes, transfers, offboarding).
Own the HR ticketing queue: triage, escalations, SLA compliance, and continuous improvement.
Establish, manage, and report on Service Level Agreements (SLAs), response standards, and turnaround expectations.
Manage employment verification processes and post-employment support.
Optimize Rippling workflows, automate processes, and maintain data accuracy.
Support cross functional workflows between HRIS, Payroll, and IT.
Run routine and quarterly data audits, including duplicate checks, exception handling, compliance testing, and control evidence for security audits (where applicable).
Oversee I-9 administration and document reviews, drive compliance controls.
Help build and maintain HR SOPs, process maps, and knowledge articles.
Standardize templates and guides to support consistent execution.
Coordinate and align with the India support team to operationalize “follow the sun” service delivery.
Build and distribute recurring HR dashboards (e.g., headcount, turnover, compliance reporting).
Analyze service metrics, ticket data, and root causes to identify improvement opportunities.
Create and manage surveys, reporting, and distribution of results.
Manage Contractor Management System.
Develop operational enhancements that reduce manual effort, increase accuracy, and strengthen the employee experience.
Collaborate with Payroll and IT to ensure synchronized processes, aligned change controls, and technology optimization.
Support annual and periodic cycles such as performance reviews, goal setting, and compensation changes.
Drive readiness and compliance for multi-state U.S. employment regulations and global policy alignment.