HUMAN RESOURCES MANAGER - ARIZONA STATE UNIVERSITY PHOENIX, AZ

Compass Group•Phoenix, AZ

19d•Onsite

About The Position

SSC Services for Education is known for its expertise, commitment, and value, believing that its people are its greatest asset. By utilizing associates’ knowledge and experience alongside extensive training, supportive management, and unparalleled wage and benefit packages, SSC has developed a workforce that differentiates it from competitors. SSC Services for Education is a Nationwide Best in Class Facility Service Provider and a member of Compass Group, North America. The company empowers its associates to direct their own future, supporting them every step of the way. As the HR Manager supporting SSC, this role serves as a trusted strategic partner to both onsite leadership and the corporate HR team. The manager will shape the associate experience, strengthen organizational culture, and drive talent initiatives across a dynamic, high-engagement academic dining environment. This position involves leading critical HR functions including associate relations, leadership coaching, frontline talent acquisition, training, compliance, and diversity initiatives. It is an exceptional opportunity for an experienced HR professional who thrives in a fast-paced, people-centered environment and is passionate about developing strong teams and positive workplace climates.

Requirements

Bachelor’s degree required
2–5 years of multi-unit HR generalist experience, ideally with a focus on associate relations.
Bilingual English/Spanish required
Strong analytical skills and the ability to interpret data, legal documents, financial information, and employee feedback.
Demonstrated competence in problem-solving, statistical reasoning, and drawing actionable conclusions.
Outstanding communication, interpersonal, and relationship-building skills.
Ability to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Nice To Haves

Master’s degree preferred.
Experience in high customer-contact environments, hospitality or food service a plus.
PHR/SPHR certification preferred.

Responsibilities

Serve as the subject-matter expert on HR policies, procedures, and best practices, providing guidance to managers and associates.
Investigate and resolve associate relations matters with a focus on fairness, engagement, and compliance.
Lead exit interview processes and provide insights to decrease turnover and improve retention.
Support associate satisfaction and internal feedback initiatives, translating insights into actionable HR strategies.
Design and deliver management training on topics including performance management, progressive discipline, interviewing, and harassment prevention.
Regularly conduct HR training such as HR 101, Sexual Harassment Prevention, and other compliance-based sessions.
Present HR programs and updates at operational meetings and Field Operations Workshops, ensuring strong HR visibility across campus operations.
Partner with managers to develop recruitment plans that strengthen candidate pipelines and attract top frontline talent.
Provide tools and guidance to hiring managers on interviewing, selection, and onboarding best practices.
Represent Chartwells at career fairs, community events, and school-based engagements to promote opportunities and brand presence.
Lead new hire orientation to ensure a welcoming and consistent experience for all incoming associates.
Conduct HR assessments to identify opportunity areas and support critical markets within the SSC sector.
Attend operational meetings to embed HR strategy into business priorities and strengthen partnership with operations leadership.
Help drive Preferred Employer initiatives and support broader HR business plans across the division.