Human Resources Manager (Civil Service)

City of Dallas•Dallas, TX

About The Position

The HR Manager will play a strategic and high-impact role in overseeing administrative functions, shaping organizational culture, and managing employee relations within a large-scale organization. This position requires a hands-on leader who will manage and guide a team of HR professionals while ensuring strict adherence to HR Personnel Rules and Administrative Directives. The HR Manager will drive the development of a positive, inclusive workplace by fostering strong relationships with employees at all levels and working closely with leadership to align HR practices with organizational goals.

Requirements

SLA Management: Experience in managing and monitoring Service Level Agreements (SLA) for HR services, ensuring timely and efficient delivery.
Reporting & Metrics: Ability to analyze HR data, create detailed reports, and track key metrics for performance management and strategic decision-making.
Training & Development: Strong background in developing and implementing employee training programs aimed at both skill development and organizational growth.
Deep understanding of employment laws, HR best practices, and organizational development principles.
Proven ability to lead, motivate, and inspire a team in a fast-paced, complex work environment.
Exceptional communication, conflict resolution, and interpersonal skills, with a focus on collaboration and achieving positive outcomes.
Strong problem-solving skills, with the ability to address challenges strategically and constructively.
Proficiency in HRIS software, Microsoft Office Suite, and other relevant HR tools.
Bachelor’s degree in Human Resources, Business Administration, Social Science, or HR-related field is required.
Minimum of five (5) years of progressive experience in human resources, with at least five (5) years in a managerial or supervisory capacity.

Nice To Haves

HR certification (e.g., SHRM-CP, PHR, or equivalent) strongly preferred.

Responsibilities

Lead and oversee all HR administrative functions, ensuring coordination of employee records with the Records Team, maintaining compliance documentation, and generating regular reports.
Ensure the efficient and accurate processing of employee requests meeting organizational standards and deadlines.
Assist in ownership and outcomes of HRIS tasks, including talent management, performance evaluations, compensation, benefits administration, terminations, name changes, and other HR systems functions.
Provide support to leaders and ensure the timely delivery of employee-related letters and other administrative tasks.
Monitor and enforce HR service levels, ensuring that all HR-related requests and issues are addressed within agreed-upon timeframes.
Advise and support leaders on complex employee performance and conduct matters, providing recommendations for appropriate disciplinary and corrective actions.
Champion organizational culture initiatives that reinforce the organizational values and mission, proactively driving engagement and alignment throughout the organization in coordination with the Training team.
Work closely with leaders to develop and implement effective strategies aimed at employee retention, development, and overall satisfaction.
Serve as the primary point of contact for employees regarding workplace issues, conflicts, grievances, and resolutions, providing timely, fair, and transparent support.
Foster a culture of open communication between employees and management, proactively addressing potential issues to maintain a harmonious and productive work environment.
Spearhead conflict resolution efforts, ensuring positive working relationships and fostering a collaborative and respectful atmosphere.
Lead investigations into employee complaints, concerns, and disputes, ensuring prompt and impartial resolution in line with organizational policies.
Manage case management systems, ensuring the proper documentation and follow-up of complaints and disputes.
Generate reports on employee relations metrics, tracking key trends, issues, and resolutions to identify areas of opportunity and improvement.
Develop and track key HR metrics (e.g., employee satisfaction, retention rates, engagement scores) and regularly report findings to senior leadership, ensuring alignment with organizational goals.
Manage, mentor, and inspire a team of HR professionals, providing coaching, direction, and support to ensure continuous growth and performance excellence.
Delegate tasks and responsibilities with precision and efficiency, ensuring all HR operations are carried out smoothly and effectively across the organization.
Conduct regular performance evaluations for HR team members, offering actionable feedback and fostering an environment of continuous improvement.
Oversee the implementation of training programs that support the professional development of HR team members, enhancing their knowledge, skills, and abilities.
Ensure compliance with all relevant employment laws, regulations, and HR best practices.
Regularly produce and present reports on HR activities, compliance, performance, and development to senior management.
Maintain accurate documentation and reporting in line with legal and regulatory requirements.