Human Resources Information System & Records Analyst

Polk County Board of County Commissioners

22h

About The Position

This is a highly responsible position focused on managing Human Resources data, including employee records, and serving as the data and information technology (IT) expert for the Human Resources (HR) Division. The role involves close collaboration with the HR Division and the payroll office. The analyst ensures that applications meet the needs, requirements, and objectives of the HR Division, maintains the integrity and reliability of the organization’s human resources information systems, and implements process improvements. Key aspects include ensuring data quality, analyzing and reporting on data, and providing IT support for various HR systems such as software for employee records, retiree and benefits records, learning management, and equal opportunity records.

Requirements

Able to keep personnel information confidential.
Able to understand both the technical and user-facing sides of the system.
Excellent interpersonal and technical support skills.
Excellent organizational skills and attention to detail.
Proficient with Microsoft Office Suite or related software.
Strong analytical and problem-solving skills.
Thorough understanding of functional analysis and system design.
Graduate of an accredited four (4) year college or university with a degree in computer science, human resources, business administration, or related field.
At least three (3) years of experience in an HR or IT role with project management experience.
A valid driver’s license is required; a Florida driver’s license must be obtained upon employment.
The employee must maintain a clean driving record to operate an assigned county vehicle.

Nice To Haves

Experience with HR business systems highly preferred, to include Oracle HCM and SQL report writing.
HRCI Certification, i.e. PHR, or SPHR.
SHRM Certification, i.e. SHRM-CP, SHRM-SCP.

Responsibilities

Provides IT support for the HR Division systems such as software for creating and maintaining employee records, retiree and benefits records, learning management, and equal opportunity records.
Assesses current system(s) and utilization; identifies and recommends improvements such as training, customization, and enhancements to maximize value and efficiency.
Assists with system maintenance and testing during upgrades and patches, as required.
Collaborate with functional and technical staff to coordinate application of upgrades, patches or fixes.
Collaborates to ensure the systems are compliant with record retention and disposition guidelines, data security and privacy requirements.
Collaborates with HR staff to plan, modify, customize and test new applications and features.
Collaborates with HR staff, IT staff, and other staff as needed to determine short-term and long-term information technology and system objectives.
Communicates with project stakeholders to set and maintain expectations.
Coordinates and implements appropriate security roles and business workflows.
Develops user procedures, guidelines and documentation, i.e. test scripts, system documentation, etc. Trains or assists in training existing and new system users on new processes/functionality.
Develop plans (in coordination with the HR director and/or managers) to modify or replace HR related applications, modules, and systems to meet the organizations objectives.
Ensures confidentiality of applicable personnel records.
Evaluates and plans software designs, test results and technical manuals.
Gathers data and performs data analysis to ensure the system is properly recording specific or desired metrics.
Identifies, recommends, and programs custom functions and documentation such as automated queries, filters, macros, and reports.
Implements strong working knowledge of Human Resource Information Systems (HRIS) from Oracle.
Interfaces with business analysts, project managers and clients to clarify requirements.
Maintains HRIS data tables and business rules.
Plans and schedules implementation timelines and milestones using appropriate tools, tracks milestones and deliverables to ensure successful transitions.
Prepares documentation that describes installation and standard operating procedures (SOP), including application user guides with limited guidance.
Provides support for HR integrated systems, including researching and resolving problems - unexpected results or process flaws, performing scheduled activities, recommending solutions or alternate methods to meet requirements.
Provides production support, including researching and resolving problems, upon implementation of a new products or changes.
Recommends process/service improvements, best practices, innovative solutions, policy changes and/or variations from established policies that will improve efficiency and outcomes.
Responsible for staying current and knowledgeable of trends, developments, providers, vendors, and technology, and keeping the HR director and/or managers informed.
Serves as a key liaison with third parties and other users and stakeholders (e.g. HR, payroll, finance, etc.).
Tests own work and contributes to the development of test plans.
Uses project management skills and functions as the project manager for any new system implementation by providing overall project management.
Works closely with external vendors to create, automate, and maintain eligibility data file transfers.
Performs other duties as assigned.