Human Resources Generalist (Hybrid)

ALCO Management•Memphis, TN

2d•$70,000 - $80,000•Hybrid

About The Position

The Human Resources Generalist supports the day-to-day operations of the Talent Division by delivering high-quality HR services across employee support, benefits administration, onboarding, compliance, and HR systems. This role balances strong internal customer service with operational rigor and confidentiality. This position is ideal for an HR professional who thrives in a fast-paced, service-oriented environment and is ready to take ownership of benefits administration within a self-insured organization while supporting broader HR operations.

Requirements

At least 1 year of HR experience preferred; 5+ years of professional customer-service–oriented experience required.
Experience supporting benefits administration; exposure to self-insured plans strongly preferred.
Strong written and verbal communication skills.
High attention to detail and the ability to manage multiple priorities.
Proven discretion, sound judgment, and professionalism.
Proficiency with Microsoft Office and HRIS platforms (Paycom preferred).
Service-oriented, dependable, curious, and committed to continuous learning and growth.

Nice To Haves

Bachelor’s degree in Human Resources, Business Administration, or a related field preferred; equivalent experience considered.
SHRM-CP or SHRM-SCP highly preferred.

Responsibilities

Serve as a primary point of contact for employee and applicant inquiries, escalating complex matters as appropriate.
Manage the HR inbox with accuracy, discretion, and timely follow-through.
Provide clear guidance on HR policies, procedures, benefits, and leave programs.
Support employee relations matters through documentation, coordination, and follow-up.
Deliver consistent, professional customer service across all levels of the organization.
Support onboarding and offboarding processes to ensure a smooth and compliant employee experience.
Assist with new hire orientation and ongoing employee lifecycle activities.
Become a functional expert in Paycom to support HR processes and reporting.
Maintain accurate employee records and documentation in accordance with internal standards.
Support payroll-related coordination and issue resolution in partnership with Finance and HR leadership.
Serve as the primary administrator for ALCO’s self-insured benefits programs.
Manage day-to-day benefits operations, including enrollments, qualifying life events, terminations, and reconciliation.
Lead annual Open Enrollment planning, execution, and employee communications.
Act as the primary point of contact for employee benefits questions and issue resolution.
Coordinate with brokers, third-party administrators, and vendors to manage escalations and ensure service quality.
Serve as the internal lead for administration of ALCO’s 401(k) plan, partnering with the plan vendor to support enrollments, employee education, reporting, and operational coordination.
Support compliance with federal, state, and local employment laws and regulations.
Assist with HR audits, reporting, and documentation requirements.
Conduct employment eligibility verifications and respond to unemployment requests.
Maintain confidentiality and professionalism when handling sensitive information.
Stay informed on HR best practices and regulatory changes impacting the workforce.
Provide administrative and operational support across the full Talent Division.
Collaborate with internal and external partners, including vendors and service providers.
Support employee communications and Talent initiatives as needed.
Assist with special projects that improve HR systems, processes, and employee experience.
Perform other related duties as assigned to support organizational priorities.