Human Resources Generalist

Catholic Charities ccw • West Boylston, MA

8d

About The Position

The Human Resources Generalist provides full-scope human resources support to assigned programs within Catholic Charities Worcester County. The role serves as the primary HR partner to managers and employees, exercising discretion and independent judgment to advise on recruitment, employee relations, performance management, and the interpretation and application of agency policies and employment laws.

Requirements

• Associate’s degree in Human Resources or a related field preferred.
• Minimum of 2–4 years of experience in a human resources or HR-related role required.
• Working knowledge of employment laws, HR best practices, and compliance requirements.
• Demonstrated ability to exercise discretion and independent judgment on matters of significance.
• Strong organizational, communication, and interpersonal skills.
• Ability to manage confidential information with professionalism and discretion.
• Strong problem-solving skills and ability to prioritize competing deadlines.
• Ability to provide consultative guidance and influence decision-making with managers.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Ability to sit, stand, and work at a computer for extended periods.
• Ability to communicate effectively with employees and management.
• Ability to manage multiple priorities and maintain attention to detail.
• Walking and climbing are required for entry and mobility throughout all Catholic Charities Worcester County offices.
• Occasional travel to other office locations, meetings, job fairs, or events may be required.

Nice To Haves

• Experience with HRIS and payroll systems (ADP Workforce Now) strongly preferred.
• Experience in healthcare, nonprofit, or social services environments is a plus.

Responsibilities

• Serve as the primary Human Resources contact for assigned programs, providing consultative guidance to managers and employees across the employee lifecycle.
• Partner with supervisors and management to interpret and apply HR policies, procedures, and employment regulations to individual situations, providing recommendations on appropriate actions.
• Manage recruitment activities for assigned programs, including posting positions, coordinating interviews, conducting reference checks, and advising managers on candidate selection to ensure compliant hiring practices.
• Facilitate onboarding and orientation processes, exercising judgment to resolve documentation issues and ensure compliance with credentialing, training, and regulatory requirements.
• Advise managers on performance management, corrective action, and employee relations matters; exercise discretion in determining appropriate responses and when issues require escalation to the Human Resources Manager.
• Monitor compliance documentation (including CORIs, credentials, evaluations, and trainings), identify deficiencies, and advise managers on corrective steps.
• Maintain accurate, confidential employee records in accordance with agency policy and legal requirements.
• Process employee status changes (hires, transfers, promotions, separations), ensuring policy compliance and advising management on procedural or regulatory implications.
• Serve as a point of contact for payroll and benefits inquiries, resolving issues through coordination with third-party payroll administrators and benefit vendors as needed.
• Support benefits administration activities, including open enrollment and benefit changes, and provide guidance to employees regarding benefit options and processes.
• Prepare, review, and analyze HR reports and audit materials; identify trends or issues and communicate findings to HR leadership as appropriate.
• Follow all safety protocols and contribute to a culture of safety through awareness, reporting, and safe work practices.
• Perform other related duties as requested.

Benefits

• Health, dental, and vision insurance
• 403(b) retirement plan
• Basic Life and AD&D insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Employee Assistance Program (EAP)
• Financial Assistance Program
• Paid vacation time (full-time employees earn up to 3 weeks in their first year)
• Paid holidays (17 company holidays in 2025 for full-time employees and for part-time employees scheduled to work on the date of the holiday)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree