Human Resources Generalist

Qualfon

3d • Remote

About The Position

The Human Resources/Person Office (HR) Generalist provides daily transactional support to their assigned business units through the direction and guidance of the HR Director. This role requires at least 3 years of experience in Human Resources, preferably supported by growth in previous roles, and the ability to work remotely supporting a high-volume call center environment. Previous call center experience is a plus and requires knowledge of leave management (FMLA/ADA etc.), policy adherence, employee relations, conflict resolution, and the ability to communicate across various levels within the organization.
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/

Requirements

• Excellent organizational skills and attention to detail
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite or similar software
• Ability to maintain confidential information
• Bachelor’s degree in human resources preferred or equivalent years of experience required
• Three years of Human Resources job experience preferred including business partner and employee relations experience
• Experience supporting non-exempt personnel in a high-volume environment is preferred while problem and conflict resolution skills are required

Nice To Haves

• Experience with UKG and SAP SuccessFactors preferred
• SHRM-CP/PHR or willingness to obtain certification preferred
• Previous call center experience is a plus

Responsibilities

• Primary support to HR Director
• Responsible for day-to-day administration of core HR services to employees and managers in accordance with corporate and site policies and procedures
• Performs a variety of employment related functions and serves as the site liaison between centers of excellence such as Talent Acquisition, Compensation, Benefits and Payroll
• Coordinates and manages Onboarding and Offboarding procedures for assigned business units
• Responsible for Employee data management recording and filing of employee information; electronic and hardcopy
• Manages all Leave of Absence requests in accordance with federal, state and company guidelines
• Communicate company's policies and procedures
• Supports the site employee performance evaluation administration
• Ensures Site/Regional Compliance with Workers Compensation and State and Federal Law
• Provides Employee Relations Support to Leads / Supervisors/ Managers under the guidance of the site HR Director
• Effectively communicates Human Resources information to employees
• Supports Unemployment insurance compliance and reporting
• Provides applicable reports and HR related administrative tasks
• Champions and adheres to company guidelines and policies
• All other tasks as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees