Human Resources Generalist

TrueNorth Companies • Cedar Rapids, IA

11h

About The Position

First MainStreet Insurance (FMSI), a TrueNorth entity, is seeking a HR Generalist with deep expertise in the industries we serve to join our team in Cedar Rapids, IA. The ideal candidate will support a wide range of HR functions, including onboarding and offboarding, employee relations, benefits administration, compliance and talent management, and organization development. FMSI uses our core values of Exceptionalism, Collaboration and Resourcefulness to enthusiastically serve our clients, colleagues and communities.

About First MainStreet Insurance: 

First MainStreet Insurance was established in 2017 as an organization dedicated to supporting local insurance agencies. Its mission is to help agencies preserve their hometown identity while gaining access to broader resources, expanding carrier markets, and the operational strength needed to stay competitive.

FMSI operates as an affiliate of TrueNorth Companies, a leading insurance and risk-management firm. TrueNorth established FMSI as a strategic platform to connect with and elevate community-based agencies across the Midwest. For years, FMSI has delivered innovative solutions and personal, relationship-driven service to meet our clients’ evolving needs. Our integrated platform spanning risk management, employee benefits, and personal financial strategies creates a comprehensive approach to the complex challenges of today’s world.

Come join our amazing team!

Requirements

• High School diploma or GED required, two or four-year degree preferred
• Two or more years of customer service experience is required
• Two or more years of human resources or a field therewithin required
• Experience with AI and Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions

Nice To Haves

• Experience in the insurance industry is preferred
• Two or more years of benefit administration preferred
• Certification in benefits, or as a professional in Human Resources (HCRI or SHRM) preferred

Responsibilities

• Work closely with the recruitment team and administer the onboarding process ensuring proper documentation coordination, and new hire orientation to ensure a consistent candidate and colleague experience.
• Maintain accurate employee records in the human resources information system (ADP and personnel files, ensuring data integrity, confidentiality, and timely updates for hires, transfers, and terminations.
• Provide first-line guidance to colleagues and leaders on human resources policies, procedures, and practices, escalating complex matters as appropriate.
• Support employee relations processes by documenting concerns and partnering with leaders and human resources leadership to facilitate timely, compliant action.
• Serve as the employee benefit administrator to coordinate and administer benefits and leave processes by assisting with enrollments, changes, and employee inquiries and by partnering with carriers and vendors to resolve issues.
• Support payroll administration by submitting timely personnel updates, occasionally assisting colleagues with their timecards, pay, bonuses, RTO/PTO, and other necessary information, and serving as a partner on leave enrollment and administration.
• Assist with performance management processes, which will include managing a timeline, overcommunicating with leaders, the administration and launching of the Performance Review and Reflection information, tracking completion, and maintaining documentation in accordance with policy.
• Partner with our L&D colleagues to coordinate training and development logistics, when necessary and assist in maintaining learning records to support colleague growth and compliance training completion.
• Ensure compliance with applicable employment laws and internal policies by completing required postings, tracking required documents, using E-Verify and supporting audits and reporting needs.
• Prepare routine human resources reports and metrics (for example, headcount, turnover, and recruiting activity) and communicate trends and observations to human resources leadership.
• Support the administration of disciplinary actions and separations by preparing documentation, coordinating meetings, and ensuring final checklists and offboarding requirements are completed, including conducting exit interviews.
• Assist leaders to support workforce planning activities, including requisition creation, position changes, job description updates, employee recognition forms, etc.
• Respond to and resolve colleague questions submitted through the human resources inbox process within established service level expectations.
• Assist with policy and program updates by drafting communications, updating templates, and recommending process improvements to enhance efficiency and colleague experience, with a particular focus on employee engagement- using tools from the Project Management Center of Excellent (PMCOE) program.
• Coordinate and maintain required workplace postings and documentation, and support investigations, claims, or requests for information in partnership with human resources leadership and legal counsel as needed.
• Maintain confidentiality and exercise discretion when handling sensitive colleague and business information.
• Serve as primary contact for newly signed employees
• Manage fact-finding interviews, appeals, and any requests from Iowa Workforce Development (IWD) or the equivalent in our other states of employ
• Field and manage any HR invoices and properly allocate, as necessary
• Build and coordinate distribution of and manage employee surveys, share feedback, and elevate concerns as needed
• Serve as expert for HR system to achieve efficiency in system; assist in the management of access permissions for leaders
• Assist in the internship program onboarding and coordination
• Assist with planning and execution of special events such as benefits enrollment, firm-wide meetings, employee recognition events, volunteer opportunities, holiday parties, and retirement celebrations, as it pertains to building Company culture
• Assist in the management of job descriptions, including coordinating updates with leaders and collecting signatures.
• Assist analyst(s) and other teammates on items like compensation and benefits analyses
• Annually complete and submit annual EEOC data collection report
• Manage company recognitions related to life events (birthdays and anniversaries), place orders for gifts/flowers/memorials (births, marriage, death).
• Assist in the coordination of scorecard and performance management events (i.e. Performance Reviews/Reflections)

Benefits

• Annual Bonus
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with Company Contributions
• Paid Time Off (PTO): Paid time off ensures rest and balance, plus 11 paid holidays OR Responsible Time Off (RTO): Flexible time off with a required minimum to ensure rest and balance, plus 11 paid holidays
• Donation Match Program
• Tuition reimbursement and paid certifications, licenses, and designations
• Employee Assistance Program (EAP) and wellness program with financial incentives
• $3,000 Referral Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees