Human Resources Generalist

Independence Rehab•Provo, UT

About The Position

The HR Generalist for the Corporate Offices plays a key role in supporting day-to-day human resources operations across Independence Rehab. This individual leads, trains, and supports staff in the field regarding Human Resources issues, ensuring compliance with company policies, regulatory standards, and industry best practices. The role is responsible for centralized HR functions including onboarding, payroll and benefits support, workers' compensation, and continuous process improvement.

Requirements

Excellent interpersonal skills with the ability to build strong relationships across remote and onsite teams.
Strong organizational skills with keen attention to detail.
Professional and clear written and verbal communication.
Familiarity with HRIS platforms.
Demonstrated ability to handle sensitive information with discretion and confidentiality.
High school diploma or equivalent required.
Minimum 4 years of progressive HR experience required.
Ability to sit or stand at a desk for extended periods.
Proficiency using standard office equipment (computers, phones, scanners).
Effective communication across email, phone, and video platforms.

Nice To Haves

Bachelor's degree in Human Resources or related field preferred.
Prior experience in healthcare, skilled nursing, or a multi-site environment strongly preferred.

Responsibilities

Serve as a trusted HR resource for remote employees, providing expert guidance on policies, procedures, and compliance matters.
Conduct regular audits to ensure accuracy and consistency in HR processes and records.
Collaborate on improving and documenting workflows to promote efficiency and standardization across locations.
Maintain compliant and organized personnel files.
Support onboarding of acquired employees, including new hire setup, E-Verify, and eligibility verification.
Partner with payroll to ensure timely and accurate processing.
Manage benefit enrollments, changes, and deductions; assist with COBRA and Open Enrollment.
Reconcile benefit invoices and resolve discrepancies.
Administer FMLA and other leave programs, including paperwork delivery, PTO tracking, and benefits continuity.
Complete employment verifications and manage wage garnishments, medical support orders, and related compliance documents.
Contribute to special projects, company-wide HR initiatives, and other assignments as needed.
Foster a collaborative, solutions-oriented culture within the Customer Success Center and the facilities it supports.