Human Resources Generalist

Strong National Museum•Rochester, NY

15h•Onsite

About The Position

The HR Generalist plays an essential support role within the People and Culture team and reports directly to the VP of People and Culture. This position requires a highly organized and service-oriented individual with strong interpersonal skills, a collaborative mindset, and the ability to manage multiple priorities. The HR Generalist is responsible for coordinating recruitment and onboarding activities, supporting employee engagement programs, assisting with benefits and leave administration, maintaining HR data and records, and providing day-to-day support to employees and managers. A candidate will demonstrate excellent communication skills, sound judgment, and a commitment to maintaining confidentiality and delivering exceptional internal service. All museum staff are expected to collaborate across departments to advance the museum’s mission, maintain a positive and enthusiastic attitude, act with integrity, and consistently provide excellent service to guests and colleagues. All museum staff are expected to work collaboratively to advance the museum’s mission and contribute to the successful completion of museum projects. Staff members are also expected to consistently maintain a positive and enthusiastic attitude, act with integrity and uphold the highest ethical standards, and demonstrate loyalty to the museum in all public interactions. Guests and colleagues deserve our best efforts every day. The specifications described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Associate’s degree in business administration, human resources management, or closely related field; equivalent combination of education and experience will be considered.
3-5 years of professional HR experience.
Strong ability to be proactive, follow up and follow through, and work effectively in a fast-paced team setting while demonstrating versatility and adaptability.
Knowledge of leave administration, including eligibility and compliance.
Results-driven and service-oriented with a strong ability to work with competing deadlines and varying priorities without compromising attention to detail or quality of work.
Ability to maintain subject matter expertise and apply new knowledge to the job.
Experience implementing effective recruitment programs and completing full-cycle recruitment.
Skilled in the use of Excel to prepare reports on employment data and interpret HR metrics.
Integrity: Extensive access to confidential information requires extreme security, sensitivity, and discretion to protect the museum and its employees and volunteers.
Interpersonal Tact: Frequent contact with individuals within and outside the museum in situations where considerable tact and initiative are needed to impact business results. Excellent listening skills, a high degree of diplomacy and maturity, and the ability to balance empathy and objectivity.
Organization: Remain highly organized and pay close attention to each detail to ensure all communications and documentation contain appropriate and accurate information.
Process Improvement: Pursue and implement more efficient processes to optimize results. Demonstrate resourcefulness and identify ways to better allocate time and resources, where applicable, to improve HR services.
Collaboration: We work in a team-oriented environment, so it is vital that our employees maintain effective interpersonal relationships. Team members must be good at active listening, conflict management, cooperation, facilitation, negotiation, and be open to feedback.
Communication: Our employees should always communicate and act in a respectful manner when working with others, including those from outside the museum. The ability to handle difficult and stressful situations with professional composure is vital for this position. This job requires the ability to communicate effectively in both oral and written form using the English language.
Guest Service: All museum employees provide extraordinary service to our guests. People are filled with anticipation when they visit. When they leave, they feel enriched, are glad they came, and look forward to returning. The HR team’s work should contribute to these sentiments every day.
Problem-Solving: Things don’t always go as planned. This job requires the ability to understand and follow instructions while recognizing, analyzing, and solving a variety of problems. The HR generalist should exercise sound judgment to make decisions and/or provide timely solutions.
Computer Proficiency: This position requires substantial work on a computer, in databases, and with related equipment. A high degree of comfort and proficiency with computer technology and Microsoft Office programs, especially Excel, is important. The ability to quickly and effectively learn the HRIS (ADP), Adobe Acrobat, and new systems, as needed, is required.

Responsibilities

Coordinate the full-cycle recruitment process for frontline and non-exempt positions, including posting jobs, screening resumes, scheduling interviews, and preparing offer letters. Maintain ongoing communication with hiring managers and HR team members throughout the process.
Partner with hiring managers to ensure a positive and efficient candidate and new hire experience.
Facilitate pre-employment processes, onboarding, and offboarding for all positions.
Lead new hire orientation and tour of the museum.
Oversee the volunteer and internship programs, ensuring alignment with organizational goals.
Support employee engagement initiatives, including assisting with stay interviews, recognition programs, and employee surveys.
Coordinate logistics for trainings, cultural events, wellness activities, and other employee programs.
Provide administrative support to IDEA, wellness, and retention initiatives.
Manage and track leaves of absence related to FMLA, Paid Family Leave, workers’ compensation and disability programs ensuring compliance with organizational policies and applicable regulations.
Maintain employee records in both electronic and paper formats, ensuring accuracy and compliance with retention policies, and respond to basic employment verification and HR inquiries.
Perform regular audits of personnel files and HR data for accuracy and compliance.
Enter and maintain employee data in the HRIS (ADP), ensuring timely updates to reflect personnel changes.
Generate standard reports and assist with data gathering for HR metrics and compliance reporting.
Provide general administrative support to the HR team as needed.
Assist with offboarding processes, including exit interview logistics and termination paperwork.
Participate in HR team meetings and contribute to team initiatives.
Assist with benchmarking HR best practices and industry trends.
Participate in museum committees, project teams, and process teams, as assigned.
Other duties may be assigned as needed to support team and organizational goals.