Human Resources Front Office Lead

KILLINGTON PICO SKI RESORT • Killington, VT

1d • $20 - $21 • Onsite

About The Position

The Human Resources Front Desk Lead plays a vital role in supporting the Beast Team and ensuring a positive employee experience in a dynamic and exciting environment. As a key member of our HR team, the Front Desk Lead assists in all areas within Human Resources to support our seasonal and year-round operations. This role offers the opportunity to contribute to the unique culture of a fast-paced 4-season ski resort environment while ensuring compliance, employee engagement, and efficient HR processes.

Requirements

• General high school education plus 1-2 years’ experience in Human Resources or the like
• Experience with HRIS applications
• Proficient with Microsoft Office applications
• Experience with RTP or similar program
• Sound knowledge of general office practices and procedures
• Good planning, administrative and organizational skills, writing and computer skills
• Excellent communication skills written and verbal
• Ability to work with minimal supervision
• Ability to work courteously and efficiently with other company personnel and/customers or others outside the company.
• Ability to remain calm and organized while working in a fast-paced environment
• Must be punctual and have reliable attendance

Nice To Haves

• Ski resort experience/knowledge preferred

Responsibilities

• Ensures the HR Welcome Center is running smoothly
• Responsible for the timely and correct onboarding of employees
• Assists with the on-boarding tasks in the electronic system and initiates background checks to ensure there are no delays
• Performs a variety of basic computer tasks related to the primary functions of the department including:
• Assisting applicants and employees with the electronic on-boarding process
• Assists candidates with questions and any technical issues that may arise when trying to apply for an open position
• Presents a positive image of Killington to all applicants and staff
• Greets customers (including employees and applicants); provide information
• Answers phones; takes messages
• Ensures proper paperwork is complete and issues staff ID / season pass cards
• Manually log/post/record a variety of data related to the primary functions of the department
• Perform routine filing tasks
• Maintains the Human Resources office hours
• Performs general office/clerical duties
• Assists with all areas of HR operations such as:
• Recruiting/candidate flow
• Offboarding
• Payroll/benefits
• Creates a positive experience out of every interaction with our employees and guests
• Answers phone calls in a timely and proficient manner and demonstrates a patient, and courteous manner while being helpful to all callers
• Use guest/employees name in every conversation
• Addresses and acknowledges each guest/employee that enters the office
• Actively listens and engages with employees
• Develops a strong working relationship with company supervisors, employees and management team members
• Ability to shift attention quickly and attend to more than one task at a time, such as:
• Searching a database while listening to an employee
• Taking contact information from someone on the phone and follow through with a follow up later if you have a line in front of you
• Assisting multiple people concurrently through different parts of the onboarding process
• Maintains a professional demeanor and focused on solutions when a customer is frustrated; independently resolves conflicts before they escalate
• When faced with a question/problem you are unsure of, begin the conversation with “Let me find out for you.” or “What I can do for you…”
• Assists employees with HRIS Employee Portal
• Assists with 401(k), employee benefit and employment verification
• Edits bi-weekly company newsletter
• Upkeep of Employee Website
• Processing reciprocal requests
• Assist with sorting and distributing paychecks
• Auditing required federal and state employment posters
• Providing and tracking monthly safety topics for the HR department
• Treats all conversations as confidential
• Maintains the confidentiality of sensitive information (e.g. wage data, medical information, personnel files, EEO information), even when pressured to reveal it; including but not limited to these examples:
• Information contained in personnel files
• EEO Information
• Medical Information
• Wage data
• Learns quickly and applies new information on the job
• Exhibits flexibility and accuracy in a variety of documents, letters, memos and forms asked to create for the department
• Gains a working knowledge of insurance options and which employees apply for company coverage
• Effectively create and maintain personnel files, miscellaneous paperwork, Federal Documents for both active and separated employees
• Understanding of where to look for employee information (i.e. Original Date of Hire, Rate of Pay, Position, etc.) within HRIS system
• Ensures ID’s presented are valid
• Knows and complies with all company policies, regulations and laws relevant to own job
• Is willing and able to acknowledge when other members of the HR team are in need of assistance and offers help without being asked
• During peak business levels, job share in other key positions within the resort
• Other duties as assigned

Benefits

• Full-time, year-round, benefited position including:
• Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings
• 401(k) retirement plan (with company match up to 5%)
• Paid parental leave
• Paid time off, holiday and sick pay
• Free season pass for employee/dependents
• Privileges at several other resorts
• Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees