Human Resources Director

Boyne Resorts • Snoqualmie Pass, WA

20d • $100,000 - $120,000 • Onsite

About The Position

The Summit at Snoqualmie is a day ski resort destination serving the Pacific Northwest with 1,400+ seasonal team members across four base areas and up to 80 lines of business, including extensive food and beverage, mountain operations, and snow sports divisions.

The Director of Human Resources is an on-site leadership position critical to The Summit's success and growth. This role requires an operational HR expert with proven experience in high-volume seasonal operations, team development, and building trusted business partnerships across the organization.

The Director will lead workforce planning and high-volume recruitment efforts to successfully onboard 1,400+ seasonal employees annually. This position is an in-office position that oversees all aspects of the employee experience, including employee relations, compensation planning, labor management, talent development and learning, and regulatory compliance. The ideal candidate will be a passionate, hands-on leader committed to fostering a high-performing culture and serving as a strategic business partner to resort leadership.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field
• 5+ years progressive HR experience with 3+ years leading HR teams
• Expertise in high-volume hiring environments (1,000+ hires annually)
• Deep knowledge of Washington State employment law and compliance
• Proven experience managing complex employee relations, investigations, and terminations
• Experience supporting diverse business units
• Proficiency with HRIS and applicant tracking systems
• Strong business acumen, communication skills, and ability to influence relationships
• Flexibility to work weekends and holidays during peak seasons; ability to travel between base areas

Nice To Haves

• PHR, SPHR, SHRM-CP, or SHRM-SCP certification
• Hospitality, retail, or logistics seasonal industry experience
• Experience with J-1 visa and H-2B programs
• Knowledge of food service regulations, tip compliance, and mountain safety requirements
• Background supporting skilled/certified workforces

Responsibilities

• Lead, develop, and mentor a team of 3-5 HR professionals including specialists, coordinators, and generalists
• Supports senior leadership at the resort and HR Shared Services to execute Boyne Resort’s programs
• Excellent communicator and ability to transfer knowledge clearly and timely across all levels of the organization
• Creates a talent pipeline by way of coaching for success, performance management, and career development
• Provides trustworthy, cross-functional relationships with all department heads and maintains regular business reviews and is seen as a value-add resource
• Instrumental in developing high-performing teams with an emphasis on our values framework L.E.A.D.S.
• Oversee all HR operational processes including talent acquisition and workflows related to job offers, onboarding, I-9 verification, background checks, benefits administration, HRIS management, and personnel file maintenance
• Experience with HCM systems including ICIMS, UKG, and BI for reporting and analytics
• Understands Washington state employment laws and can communicate and effectively ensure compliance related to wage and hour, paid sick leave, workers' compensation, and industry-specific regulations for food service and mountain operations
• Oversees the management of unemployment claims, workplace investigations, workers' compensation, pay programs and bonus administration, compensation and benefits, and annual compliance audits
• Design and execute recruitment strategies to hire 1,400+ seasonal team members across 80 departments within compressed timeframes, typically October to December
• Oversees the recruiting and succession plans to create talent pipelines through job fairs, college partnerships, J-1 visa programs, and community outreach
• Oversee specialized recruitment for key positions including instructors, culinary professionals, lift operators, snowmakers, and retail staff
• Collaborate with department leaders to forecast staffing needs and deploy team resources to meet winter and summer hiring timelines
• Serve as primary HR Business Partner to resort leadership across food and beverage, mountain operations, snowsports schools, retail, equipment rentals and guest services
• Conduct and oversee workplace investigations, progressive discipline, performance improvement plans, and terminations
• Provide real-time consultation on employee concerns, conflict resolution, workplace accommodations, and complex employee relations matters
• Coach managers and HR team members on effective case management and legal compliance
• Administer compensation programs including seasonal wage structures, merit increases, and incentive programs; conduct market analysis for competitive positioning
• Ensure resort is following all guidelines related to benefits enrollment, ACA compliance, leave administration (FMLA, PFML), and unique considerations such as tip reporting and certification pay
• Design manager training programs, onboarding processes, career pathways, and recognition programs that reduce turnover and drive engagement
• Partner with leadership on succession planning and specialized training requirements

Benefits

• health
• dental
• vision
• Team member will accrue PTO and will earn 2+ weeks or more in a 12 month period.
• All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2 year vesting cliff).
• All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Director