Human Resources Consultant (Employee Relations Investigator) - Austin Human Resources

City of Austin • Austin, TX

6d • Hybrid

About The Position

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. Austin Human Resources is on the lookout for an experienced and highly motivated Human Resources Consultant specializing in Employee Relations! Are you ready to make a real impact? In this pivotal role, you'll be the trusted advisor for resolving Employee Relations (ER) inquiries and issues. You'll expertly navigate City policies, procedures, and employment laws to deliver exceptional consultation and resolution. As a key player in our team, you'll lead critical investigations into discrimination, harassment, sexual harassment, and retaliation claims. Additionally, you'll conduct thorough administrative reviews, ensuring our departmental policies are consistently aligned with City of Austin standards. Join us and be a part of a team that values integrity, excellence, and making a difference in the workplace! Job Description: Purpose: This position plans and designs a broad range of human resources services and programs Citywide, and in a specialized area of human resources, such as Worker's Compensation, Employment, or Employee Relations.

Requirements

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a related field plus four (4) years of human resources experience in the human resources specialty assigned.
• Experience may substitute for one (1) year of the required education up to a maximum of four (4) years substitution.
• Knowledge of assigned human resources areas.
• Knowledge of Federal, State, and Local laws and ordinances governing personnel activities.
• Knowledge of city practice, policy and procedures.
• Skill in oral and written communication.
• Skill in planning and organizing.
• Skill in data analysis and problem solving.
• Skill in using computers, related software and large databases.
• Skill in handling multiple tasks and prioritizing.
• Ability to handle hostility, conflict, and uncertain situations.
• Ability to mentor and train.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to develop and maintain current knowledge in the assigned Human Resources areas.
• Ability to establish and maintain good relationships with other City employees and the public.

Nice To Haves

• Experience as a lead ER investigator, carrying a full investigation caseload, creating investigation records, plans, and reports.
• Experience quickly learning and applying company policy, internal HR investigation procedures, and regulatory guidelines.
• Trained or certified in mediation and/or alternate dispute resolution techniques, Labor and Employment Law, and experience responding to EEOC charges.
• PHR or SPHR Certification or the ability to obtain within six (6) months of employment.
• Ability to travel to more than one work location.

Responsibilities

• Plans, designs, develops, implements, and evaluates major human resources programs within the area of specialization for Citywide use.
• Provides advice and counsel to management and other employee groups on a broad range of human resources issues and decisions within the area of specialization.
• Identifies, analyzes, and recommends solutions for various human resources problems within the area of specialization, monitoring implementation of agreed-upon actions until the problem has been resolved.
• Advises and influences management in making sound human resources related decisions within the area of specialization.
• Analyzes morale indicators and other personnel measurements, such as, but not limited to surveys, turnover, and grievances, and presents recommendations within the area of specialization for corrective action programs.
• Ensures compliance with Federal and State laws, including reporting requirements.
• Conducts training to departments in changes in policies, personnel procedures, and classification programs.
• Observes, interviews, and surveys employees, and conducts group meetings to collect job, organizational, and occupational information.
• Provide leadership for groups including other professionals and support staff in the area of specialization.
• May manage entire program or programs.
• Periodically act as a team leader to special task forces or teams.
• Provide direction and/or guidance to less experienced human resources personnel.
• Provide training to managers and others on human resources issues.

Benefits

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees