Human Resources Business Partner - Miami Support Center

Event Network•Miami Beach, FL

8d•Remote

About The Position

At Event Network, we believe the experience matters. As the leading operator of retail experiences at some of the most iconic and inspiring destinations across the United States, we infuse passion, creativity, and purpose into everything we do. Our team is dedicated to providing engaging and memorable retail environments that enhance the guest experience, while reflecting the unique mission and values of each location we serve. Summary remote work is an option The Human Resources Business Partner (HRBP) sits at the intersection of People Services, Store Quality and our Stores to support the goals and functions of the human resources department and the organization and is primarily responsible for the employee relations function. Duties include but not limited to providing expert support to management and employees; responding to HR related inquiries; facilitating problem solving and conflict resolution processes; reviewing disciplinary actions and ensuring that disciplinary action is administered fairly and uniformly; participating in investigations; and supporting the new hire recruiting and onboarding process. The HRBP will also be responsible for executing special projects when appropriate. This role requires hands-on Human Resources experience supporting operations in the U.S. Virgin Islands and/or Puerto Rico, with demonstrated knowledge of applicable local employment laws and practices.

Requirements

Minimum 5 years’ experience in Human Resources specializing in employee relations.
Industry experience in retail, consumer products, hospitality or service industry is preferred.
Prior Human Resources experience supporting employees in the U.S. Virgin Islands and/or Puerto Rico, including working knowledge of local labor laws, regulations, and employment practices.
Proven ability to conduct workplace investigations, prepare written reports, and manage complex situations with a high sense of urgency.
Ability to exercise sound judgment and discretion, make and communicate decisions, and escalate issues when appropriate.
Strong organizational skills, ability to prioritize multiple, concurrent tasks, and successfully manage projects from beginning to end in a fast-paced environment.
Working knowledge of the application and interpretation of employment laws and company policies, procedures and practices.
Demonstrated excellence in verbal, written, listening and interpersonal communications, and problem analysis skills.
Strong relationship management and influencing skills and demonstrated ability to build and maintain effective working relationships.
Strong technical foundation and ability to learn and apply new technology/processes.
Familiarity with Human Resources Information Systems (HRIS). Experience with Dayforce is preferred.
Proficiency in MS Office applications.
Strong critical thinking skills and good ethical judgment paired with the ability to keep sensitive information confidential.
Highly collaborative team player with a track record of partnering with others to meet objectives.
Strong customer-service orientation with an “in-service” approach.

Nice To Haves

Industry experience in retail, consumer products, hospitality or service industry is preferred.
Familiarity with Human Resources Information Systems (HRIS). Experience with Dayforce is preferred.

Responsibilities

Manage employee relations issues, ensure that employee issues are properly documented, advise in appropriate resolution of employee issues from incident reporting through final disposition, and effectively identify issues that require escalation.
Serve as a credible partner and “one stop shop” for team members to voice concerns, ask questions and request assistance.
Partner with Store Quality and Store leadership, and with Store Support Center (SSC) when needed, to provide comprehensive support.
Verify candidates’ eligibility to work through pre-employment drug and background screenings, professional reference checks, and I-9 Forms.
Prepare and approve written offer letters and hire forms and complete the onboarding process, ensuring a smooth transition into the organization.
Ensure that I-9 Forms are completed in a timely manner and within federal law guidelines.
Administer the Team Member Referral Award Program.
Support training for managers on human resources related policy and procedures.
Schedule and conduct exit interviews.
Keep up to date on local, state, and federal employment law.
Ensure compliance with company policies and applicable labor laws and regulations.
Assist in maintaining a positive and inclusive work environment.
Plan and conduct new hire orientation for SSC team members, as needed, ensuring a fun, memorable and excellent new team member experience.
Support temporary staffing needs, as needed, by working with outside staffing agencies, scheduling interviews, onboarding, and exit of temporary staff.
Perform and assist with special projects and initiatives.

Benefits

Health and Wellness Benefits: Medical, Dental, and Vision Insurance; Basic Life and AD&D Insurance; Long-Term Disability; plus Voluntary Benefits options 100% paid by employee: Voluntary Life and AD&D Insurance, Short-Term Disability (for employees outside of CA, NY, NJ, HI, RI, Puerto Rico), Accident Insurance, Critical Illness, Hospital Indemnity, and Pet insurance.
Retirement and Savings: 401(k) Retirement Plan; Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
Paid Time Off: Vacation Accrual; Sick Leave
Nine Paid Holidays.
Profit Sharing Bonus Plan
Employee Discounts: 25% discount to shop at our stores; and a separate discount program with exclusive savings on a variety of brand-name products, services, travel, entertainment, tickets, and more.

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