Human Resources Business Partner

Alcott HR•Buffalo, NY

11d•$65,000 - $85,000

About The Position

Alcott HR is seeking a Human Resources Business Partner (HRBP) to serve as the primary point of contact for clients with high volume and/or complex business needs. The HRBP will manage day-to-day Human Resources activities for clients and their worksite employees. They will grow the client relationship by providing consultation, guidance, and problem resolution within the assigned client portfolio. Additionally, the HRBP will contribute to Alcott's process improvement and change management initiatives. Here's what you'll do: Serve as the primary contact for clients' human resources needs, ensuring compliance with all applicable federal, state, and local laws Provide account management for clients with high volume and/or complex business needs as it relates to Alcott's services Develop and maintain effective business relationships with clients Conduct client visits (virtual and in-person) to develop and enhance client satisfaction. Some local travel is required, out of state travel possible Act as a resource and advisor to clients on human resources matters such as employee engagement, employee relations, performance management, progressive discipline, coaching, leave of absence, employee complaints/investigations, and exit strategies/termination Manage employee handbook creation, facilitate training initiatives, and support development of clients' policies and procedures Demonstrate proficiency and confidence with technology applications and other tools necessary to perform the role and to assist other team members Provide product information and facilitate introductions for technology and Alcott service solutions based on analysis of client needs. Support human resource processes and procedures to ensure accurate, timely and consistent service delivery to clients Work collaboratively across HR, Payroll, Benefits, Compliance, Workers' Compensation/Risk, Tax, and other teams to resolve complex client issues and promote a positive, teamwork first work environment. Ensure a smooth transition from implementation for new clients Serve as an advocate for enhancement efforts, actively participating in team projects designed to develop/enhance tools and practices Demonstrate leadership within the scope of the role to inspire others within the department and across service teams Attend HR meetings and participate in HR educational workshops. Research and present HR topics of interest at staff meetings Conduct training for incoming HR staff in areas of expertise Participate in special projects within the HR department Partner with senior leadership by escalating client issues, concerns or complex scenarios that require higher-level decision-making Other duties as assigned

Requirements

Minimum of 5 years of HR professional experience
Bachelor's degree (business administration or human resources) preferred
Understanding of Human Resource segment business challenges
Knowledge of Human Resources including but not limited to General HR, Benefits Administration, Payroll, Risk Management, Retirement Services, and Client Support.
Exceptional interpersonal skills and effective conflict resolution
Exceptional verbal and written communication skills
Proficiency with complex problem resolution
Ability to manage high volume and complex client needs
Ability to work with c-suite and executive level partners
Understanding of the importance of integrity and keeping confidentiality
Able to conduct presentations and perform demos as needed
Proficient written communications skills
CRM skills required
Adept at learning new technology

Nice To Haves

PHR or SHRM-CP certified is preferred
Previous PEO industry and/or client service delivery experience are ideal

Responsibilities

Serve as the primary contact for clients' human resources needs, ensuring compliance with all applicable federal, state, and local laws
Provide account management for clients with high volume and/or complex business needs as it relates to Alcott's services
Develop and maintain effective business relationships with clients
Conduct client visits (virtual and in-person) to develop and enhance client satisfaction.
Act as a resource and advisor to clients on human resources matters such as employee engagement, employee relations, performance management, progressive discipline, coaching, leave of absence, employee complaints/investigations, and exit strategies/termination
Manage employee handbook creation, facilitate training initiatives, and support development of clients' policies and procedures
Demonstrate proficiency and confidence with technology applications and other tools necessary to perform the role and to assist other team members
Provide product information and facilitate introductions for technology and Alcott service solutions based on analysis of client needs.
Support human resource processes and procedures to ensure accurate, timely and consistent service delivery to clients
Work collaboratively across HR, Payroll, Benefits, Compliance, Workers' Compensation/Risk, Tax, and other teams to resolve complex client issues and promote a positive, teamwork first work environment.
Ensure a smooth transition from implementation for new clients
Serve as an advocate for enhancement efforts, actively participating in team projects designed to develop/enhance tools and practices
Demonstrate leadership within the scope of the role to inspire others within the department and across service teams
Attend HR meetings and participate in HR educational workshops. Research and present HR topics of interest at staff meetings
Conduct training for incoming HR staff in areas of expertise
Participate in special projects within the HR department
Partner with senior leadership by escalating client issues, concerns or complex scenarios that require higher-level decision-making
Other duties as assigned