Human Resources Business Partner (HRBP)

Roca, Inc•Chelsea, MA

1d•Hybrid

About The Position

This position reports to the Director of Human Resources and Talent Management. The Human Resources Business Partner (HRBP) is a trusted partner to leadership and staff, responsible for supporting the full employee lifecycle across assigned programs and sites. This role blends hands-on HR operations, employee relations, and talent support with a deep commitment to Roca’s mission and model. The HRBP works closely with Executive Vice Presidents, Directors, and Managers to ensure that staff are supported, held accountable, and developed to deliver high-quality, transformative work with young people. This role requires a strong presence in the field, a willingness to engage directly with staff, and the ability to navigate complex situations with curiosity, humility, and sound judgment. The HRBP plays a key role in reinforcing Roca’s culture of performance-based management, safety, and continuous improvement, ensuring that systems, policies, and practices align with organizational goals and values.

Requirements

5–8+ years of progressive HR experience, including employee relations and HR operations
Experience working in complex, multi-site organizations (nonprofit or human services strongly preferred)
Demonstrated ability to manage sensitive and complex employee situations with professionalism and discretion
Strong knowledge of employment laws and HR best practices
Experience with HRIS systems (ADP or similar preferred)
Ability to travel regularly across sites

Nice To Haves

SHRM or HRCI certification preferred, but not requiredH

Responsibilities

Serve as a primary HR partner to assigned sites and leadership teams across MA, CT, and/or MD
Build strong, trust-based relationships with managers and staff through consistent, in-person engagement
Coach and support managers in performance management, supervision, and staff development
Provide guidance on complex employee relations issues with a focus on fairness, accountability, and consistency
Support leaders in aligning staffing, structure, and performance with program goals and outcomes
Lead and support employee relations processes including investigations, corrective action, and conflict resolution
Ensure consistent application of policies, practices, and performance standards across sites
Partner with managers to address performance concerns using Roca’s performance-based management tools
Support the development and implementation of performance improvement plans and ongoing staff coaching
Reinforce expectations around attendance, reliability, and accountability as core components of performance
Partner with hiring managers to support recruitment, selection, and onboarding of staff
Ensure a strong onboarding experience that reinforces Roca’s mission, model, and expectations
Support workforce planning and staffing strategies across sites
Identify trends in retention, turnover, and staff engagement and partner with leadership on solutions
Ensure compliance with all federal, state, and local employment laws across MA, CT, and MD
Support administration of HR systems (e.g., ADP), including data integrity, reporting, and staff support
Partner with HR leadership on benefits administration, leave management, and policy implementation
Maintain accurate and timely documentation of HR processes, decisions, and employee records
Support audits, reporting, and internal controls related to HR and personnel practices
Promote a positive, mission-driven culture grounded in respect, accountability, and continuous learning
Support staff engagement, recognition, and retention initiatives
Partner with leadership to address staff burnout and promote sustainable work practices
Reinforce Roca’s commitment to safety for staff, participants, and the community