Human Resources Associate
About The Position
Our client, a higher education institution, is seeking an experienced Human Resources Associate II in Baltimore, MD to serve as the face of their HR department. This critical role combines front-office reception with comprehensive HR support, requiring a professional who can balance excellent customer service with discretion, multitasking abilities, and solid HR knowledge. Why This Role Matters As the first point of contact for the HR office, you'll be the gatekeeper who ensures smooth operations for the entire department. Your ability to handle confidential matters professionally, understand HR terminology, and multitask effectively will be crucial to supporting both employees and HR leadership.
Requirements
- High school diploma or GED required
- Minimum 4 years of professional experience
- At least 3 years of experience applying HR policies and procedures
- Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Working knowledge of general HR programs and systems
- Excellent customer service and presentation abilities
- Strong organizational and problem-solving skills
- Exceptional interpersonal, oral, and written communication
- Ability to prioritize and balance multiple tasks simultaneously
- Mature judgment and total discretion with confidential information
- Meticulous attention to detail with commitment to accuracy
- Flexibility and adaptability to changing priorities
- Team-oriented mindset with ability to work collaboratively
- Reliable and dependable with excellent attendance
- Professional demeanor appropriate for front-facing role
Nice To Haves
- Bachelor's degree preferred (may qualify for title/compensation adjustment)
- Higher education environment experience is a plus
Responsibilities
- Serve as the primary receptionist for the HR office, greeting visitors, answering phones, and managing mail
- Act as first point of contact for employee inquiries, directing matters appropriately
- Prepare correspondence, reports, and maintain organized filing systems
- Assist employees in completing HR forms and transactions
- Support day-to-day HR functions including recruitment, benefits administration, and employee relations
- Assist HR Managers in responding to routine and complex HR inquiries
- Maintain employee files with proper documentation and ensure policy compliance
- Coordinate HR activities such as new employee orientation, benefits fairs, meetings, and special events
- Gather and consolidate data for benchmark reports following established guidelines
- Assist in preparation of HR reports and presentations
- Maintain accuracy and attention to detail in all documentation
- Handle sensitive and confidential information with complete discretion
- Ensure compliance with HR policies, procedures, and processes
- Support enforcement of human resource policies across the organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
