Human Resources Assistant
About The Position
Who We Are: For over 60 years, we have curated a unique marketplace filled with inspiring finds for the home decorator, entertainer, and gifter. From international foods and hand-picked wine and beverages to artisan furniture and on-trend décor, we offer a high-quality assortment at a great value you won’t find anywhere else. And, while diversity of products is critical to our success as a retail brand, it is our culture of diversity and belonging that allows us to thrive as a team. Each and every individual's contribution and unique perspective matter and inspire us to be inclusive, collaborative, open-minded, adaptable, honest, and respectful. What you’ll do As the first point of contact for associates, you’ll use strong customer service and communication skills to resolve inquiries related to the HR systems you support.
Requirements
- 1-2 years’ experience in a high-volume customer service environment, such as a call center or retail store location
- Ability to accurately assess an issue and determine appropriate escalation protocols
- Familiarity with HR systems and concepts, including system access and basic HR transactions or processes
- Strong customer service orientation and ability to support non-technical users via phone and/or email communication
- The ability to work independently, as well as being comfortable sharing knowledge and responsibility with the full HCM team
- Able to handle confidential information with professionalism and diplomacy
- Knowledge of and experience in a retail environment desired
- T his is a fully remote position, with responsibilities that require strong communication skills and the ability to thrive in a virtual work environment.
Responsibilities
- Supporting Home Office, DC, and Field associates via email or phone on routine HR questions.
- Resolving or escalating a variety of HR system related inquiries, including providing basic training for HR transactions and performing password resets in multiple applications.
- Partnering with the HR team to hand-off associate relations cases or other issues requiring escalation.
- Completing a variety of administrative tasks related to compliance with state and federal law
- Assisting with routine audits and/or data entry tasks in HR systems
- Identifying and recommending improvements to HR systems and tools for a better user experience.
Benefits
- Up to 30% employee discount and product sample sales!
- A fun and supportive work environment where you feel welcome and safe.
- A culture of inclusion that empowers you to be your best authentic self.
- Opportunities to make an impact through your passions.
- Wellness Program including virtual fitness classes, personal health advocates, coaches, gym discounts and more.
- Accrued Vacation, Sick Time and Personal Holidays.
- Eligible employees offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance and more.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
