Human Resources Specialist

Community Care Cooperative•Boston, MA

28d•Hybrid

About The Position

Reporting to the Director of Human Resources, the Human Resource Specialist, Credentialing will play a pivotal role in managing the credentialing processes for staff, ensuring compliance with regulatory standards, and supporting community health center partnerships. This role combines human resources operational support with specialized responsibilities in clinical staff credentialing and compliance monitoring. The ideal candidate will be detail-oriented, able to manage multiple priorities, and possess excellent interpersonal and organizational skills. This position is responsible for completion and timely submission of requests, projects and routine reports, while ensuring strict adherence to confidentiality.

Requirements

Must demonstrate excellent communication and interpersonal skills
3+ years of experience in Human Resources
Process oriented - ability to evaluate and improve HR administrative processes
Ability to work with sensitive information and maintain a high degree of confidentiality
Strong ability to manage and facilitate change
Generate creative and innovative solutions to problems
Strong analytical skills combined with a high level of attention to detail
Demonstrated ability to effectively handle multiple priorities and projects
Excellent interpersonal skills to work with employees and managers at all levels
Initiative to investigate and proceed with new ideas, projects, or process improvements
Excellent written and verbal communication, interpersonal skills and strong presentation skills
Must be able to remain in a stationary position 50-75% of the time
Ability to travel required, approximately 30% of the time
This is a hybrid position and may require you to work both remote and in-person as required by the department
Bachelor's Degree required
In compliance with Infection Control practices per Mass.gov recommendations, we require all employees to be vaccinated consistent with applicable law.

Nice To Haves

Familiarity with Federally Qualified Health Centers
Familiarity with MassHealth ACO Program
Project-management skills preferred
Experience with anti-racism activities, and/or lived experience with racism is highly preferred
Post-graduate degree in health care or business administration, preferred

Responsibilities

Maintain and monitor the credentials, licenses, and certifications of clinical staff to ensure they are current and compliant with all regulatory and accreditation standards
Provide support for C3 staff on credential renewal procedures, required documentation, and licensing requirements
Review and verify credentials and licenses of new hires and existing staff to ensure all are current
Develop and participate in the refinement of internal credentialing processes to improve efficiency and compliance
Keep accurate records of licenses, credentials, and related documentation
Coordinate credentialing requirements with appropriate vendor resources (e.g. immunizations, labs, etc.)
Monitor upcoming renewal dates and collaborate with staff to facilitate timely renewals
Release credentialing information as required by law, ensuring confidentiality and data security
Stay informed about evolving regulations and standards related to clinical staff licensure and credentialing
Collaborate closely with partnering health centers and C3 staff to ensure credentialing and licensing compliance
Act as a liaison between HR, C3 staff, and health center partners to streamline credentialing workflows
Manage end-to-end onboarding processes for new hires, including coordinating orientation, completing personnel action forms, and updating Human Resource Information System (HRIS) data
Assist onboarding team with collecting and processing new hire documents to ensure completeness and compliance
Collaborate with members of the HR team to ensure excellent customer service to new hires and staff
Attend and facilitate New Hire Orientations, ensuring a smooth onboarding experience for new employees
Work closely with department leaders to ensure credentialing requests are addressed and processed in a timely manner
Facilitate communication with employees and leaders regarding HR policies, benefits, and credentialing requirements