Human Resource Investigator

Acosta•Jacksonville, FL

About The Position

The Human Resource Investigator is responsible for conducting investigations in compliance with applicable laws, rules, and policies. With minimal supervision, the Human Resource Investigator’s primary responsibility is to research and resolve complex to critical investigations; prioritizes assigned caseload and independently determines investigative plans and strategies. This position involves working on assignments of an extremely sensitive and confidential nature associated with investigations, grievances, corrective actions, and separations.

Requirements

Bachelor's: Auditing, Human Resources, Employee Relations, Business, or related field.
Four to Seven (4-7) years of work-related human resources and employee relations experience with multistate experience required, international experience preferred.
Demonstrated experience in interviews, investigations, case management, extensive documentation review and analysis, with a track record of effective collaboration, and deep HR expertise.
Knowledge of applicable local, state/province, and federal/national laws and regulations related to employment.
Familiarity with key government agencies in HR compliance and employee relations domains, with the ability to articulate relevancy and make applicable recommendations (FMLA, ADAA, OFCCP, DOL, EEOC, etc.).
Strong technical aptitude, including experience with HRIS and case management systems data and reporting required; experience with Oracle HCM and ServiceNow preferred.
Ability to communicate effectively with all levels of the organization, including facilitating training on employee relations and compliance topics.
Exceptional understanding of HR policies and processes with the ability to exercise independent judgment, consider facts objectively, and make sound decisions.
Detail oriented and analytical with the demonstrated ability to perform work with high degree of accuracy.
Flexibility and initiative in working both independently and collaboratively in a team environment, including considering and incorporating opinions and feedback of others.
Strong time management, conflict resolution, and mediation skills.
High level of integrity, discretion, professionalism, and sound judgement.
Strong oral, written, and interpersonal communication skills with the ability to effectively communicate and influence individuals at all levels.
Ability to work under pressure and prioritize tasks and projects based on risk levels and business needs.
Manage multiple projects and activities simultaneously, with a strong ability to work under pressure, prioritize, organize, and deliver results with minimal supervision.
Solid technical skills, including advanced knowledge of Microsoft Office Suite.
Available to work extended hours to complete projects and meet business demands, as needed.

Nice To Haves

Professional Human Resources certification (PHR) or applicable HR accreditation strongly preferred.

Responsibilities

Analyzes initial complex allegation reports and plans the investigation strategy with a focus on mitigating risk by ensuring compliance with laws, policies, and processes.
Interviews associates, witnesses, and other parties to gather, verify, and/or corroborate evidence.
Analyzes and interprets information, documentation, and evidence to make informed determinations about allegations resulting in the timely closure of investigations.
Escalates critical investigations as appropriate.
Utilizes case management to prioritize and bring investigations to completion within established service level agreements.
Research and/or review legal and regulatory information, company policies, processes, and standards, to learn relevant information and incorporate it into investigative work.
Uses appropriate tools and technology to thoroughly evaluate and understand the evidence and its significance to an investigation.
Stays apprised of relevant laws, regulations, and industry trends related business lines.
Thoroughly documents each component and chronology of the investigation in written reports within the case management tool.
Ensures these reports are well-written, accurate, concise, thorough, and timely.
Troubleshoots hot spots and analyze outcomes of investigations and grievances to determine root cause and assist HR and the business with addressing drivers and limiting risk.
Collaborates with all levels of Human Resources and Legal to ensure comprehensive and compliant investigative plans and strategies for sound results.
Proactively communicates to all applicable parties and documents the communications cadence throughout the investigation.
Fosters a culture of positive employee relations by proactively addressing potential issues, promoting a collaborative workplace through transparent and honest communications, and dealing with issues in the most appropriate way when they arise.
Contribute to the development and delivery of training programs for new hires, current employees, and managers focused on compliance policies and procedures.
Contribute to the development and revision HR policies that support compliance, align with Company standards, and support HR topics at the operational business level.
Contribute to the development and improvement of employment practices processes and programs to support a culture of compliance, continuous improvement, and scalability for future growth.
Maintain knowledge of changes to employment legislation and recommend changes to support compliance and business needs.
Duties and responsibilities may change to support business needs, and this job description may be updated at the Company’s sole discretion.
Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.