Human Capital Manager

Strategic Operational Solutions•Ashburn, VA

23h

About The Position

Strategic Operational Solutions, Inc. (STOPSO) seeks a Human Capital Manager who will be responsible for overseeing day-to-day human resources operations and supporting the organization's workforce strategy across the employee lifecycle. This role manages core HR functions including onboarding, offboarding, employee relations, policy administration, compliance, benefits coordination, performance support, and HR recordkeeping. This position also provides limited recruiting support (as needed), primarily focused on coordinating hiring activities, supporting managers, and ensuring a smooth candidate-to-employee transition. The Human Capital Manager serves as a trusted HR resource to leadership and employees, helping ensure HR practices are compliant, consistent, and aligned with organizational goals.

Requirements

Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent combination of education and experience)
5+ years of progressive HR experience, including HR operations and employee lifecycle management
Demonstrated experience with onboarding and offboarding administration
Working knowledge of HR compliance and employment laws/practices
Experience with HRIS/payroll systems and Microsoft Office Suite (especially Excel, Word, Outlook)
Strong organizational skills and ability to manage multiple priorities with attention to detail
Excellent communication, interpersonal, and problem-solving skills
Ability to maintain confidentiality and exercise sound judgment

Nice To Haves

HR certification such as SHRM-CP/SHRM-SCP, PHR/SPHR
Experience supporting a government contractor, professional services, or multi-state workforce (if applicable to your organization)
Experience with ATS systems and basic recruiting coordination
Experience with leave administration and employee relations documentation

Responsibilities

Manage and administer the full onboarding process for new hires
Coordinate pre-employment and first-day activities, including offer documentation, background checks (if applicable), I-9/E-Verify, and required forms
Ensure new hires are entered into HRIS/payroll/benefits systems accurately and timely
Conduct or coordinate new hire orientation and introduction to company policies, benefits, and expectations
Partner with hiring managers to ensure onboarding plans, equipment requests, and training schedules are completed
Track onboarding completion and maintain required personnel documentation
Manage employee offboarding processes including resignations, involuntary separations, retirement, and contract completion
Coordinate separation documentation, final check processing requirements (in partnership with Payroll), benefits notifications, and COBRA-related handoffs (if applicable)
Conduct and/or coordinate exit interviews and provide trend reporting to leadership
Ensure timely deactivation/notifications to IT, Facilities, Security, and other internal stakeholders
Maintain separation records and ensure compliance with retention requirements
Serve as a primary point of contact for employee HR questions regarding policies, benefits, leave, and employment processes
Maintain employee personnel files and HR records in compliance with federal/state/local requirements and company policy
Administer employee status changes (promotions, transfers, compensation changes, title updates, etc.)
Support managers with performance management processes, documentation best practices, and employee development planning
Assist with leave administration (FMLA, ADA interactive process support, paid leave coordination, and other leave programs, as applicable)
Coordinate annual HR processes such as performance reviews, policy acknowledgments, open enrollment support, and compliance training
Develop and improve HR workflows, forms, checklists, and SOPs to increase consistency and efficiency
Provide limited recruiting support based on business needs (this is not a full-cycle recruiter role)
Coordinate job postings, applicant tracking, interview scheduling, candidate communications, and hiring documentation
Support hiring managers with interview logistics, candidate experience, and selection documentation
Assist with drafting/reviewing job descriptions and ensuring position requirements are clear and consistent
Coordinate offer letters and pre-boarding steps in partnership with leadership and hiring managers
Maintain recruiting records and basic hiring metrics (time-to-fill, source tracking, status reporting)
Support leadership and managers in addressing employee concerns, workplace issues, and policy interpretation
Provide guidance on employee relations matters, documentation practices, and escalation protocols
Help promote a positive employee experience and workplace culture through proactive HR support
Assist in conflict resolution efforts and recommend practical, compliant solutions
Escalate high-risk or sensitive matters to senior leadership and/or legal counsel, as appropriate
Interpret and apply company policies consistently and fairly
Assist with policy updates, handbook revisions, and employee communications
Monitor HR compliance requirements and support adherence to applicable employment laws and regulations (federal, state, local)
Support audits and compliance reviews by organizing HR records and documentation
Maintain confidentiality and handle sensitive information with discretion
Serve as an HR liaison for employee benefits questions and enrollment support
Coordinate benefits onboarding/offboarding changes with brokers, carriers, and payroll as needed
Support open enrollment communication and administration
Assist with compensation administration processes, market data coordination, and internal pay change documentation (as assigned)
Track and report key HR metrics (headcount, turnover, onboarding status, open positions, leave trends, etc.)
Prepare HR summaries and dashboards for leadership, as requested
Identify process gaps and recommend improvements to HR operations and employee experience
Support implementation and optimization of HR systems and tools as needed