HSA IT Intern - Incident & Project Management
About The Position
At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors. Are you ready to join us? If you're looking for an exciting opportunity to gain real-world work experience, Webster Bank's internship program delivers! High performing students entering their junior or senior year of undergraduate studies will have the opportunity to work side-by-side with Webster/HSA colleagues to gain valuable experience, knowledge, and skills. This internship program is designed to create a pipeline of candidates who may become Webster’s next generation of leaders. As an intern at Webster Bank/HSA Bank, you will experience an unforgettable summer of learning, networking, and fun, while gaining valuable experience that directly complements classroom studies. Every internship opportunity is structured to provide you with a meaningful experience, broad exposure to our corporate functions, and opportunities for mentorship and networking. Webster's internship will be demanding & rewarding, and prepare you for your career ahead. Summer Intern Program duration: June 1 – August 7, 2026 HSA – IT Incident & Project Management Intern Assists Incident Management in ensuring consistent end-to-end application of the Incident Management process with the guidance of the incident manager and/or IT Service Delivery Manager Coordinates and manages the Incident Management process activities across departments and ensure meeting SLAs with the guidance of the incident manager and/or IT Service Delivery Manager. Escalates risks and issues to the IT Service Delivery Manager with the guidance of the Incident Manager Assists Incident Management in ensuring consistent end-to-end application of the Incident Management process with the guidance of the incident manager and/or IT Service Delivery Manager Coordinates and manages the Incident Management process activities across departments and ensure meeting SLAs with the guidance of the incident manager and/or IT Service Delivery Manager. SNOW, PowerBI, Qlik (insights), Python, data science knowledge Reports and dashboards Self-sufficient within ServiceNow Location: Milwaukee, WI Participation Benefits Include: Networking and social events with other interns Opportunities to meet with business professionals, leaders, and early career professionals Mentor assigned to help guide your experience at Webster Bank/HSA Bank Future opportunities to interview for full-time positions post-graduation Education, Skills, and Experience Requirements for Interns: Resourceful, enthusiastic, and proactive Highly organized Demonstrated strong attention to detail Experience creating and delivering presentations Strong written and verbal communication skills Self-motivated with a strong work ethic Ability to learn quickly and solve problems Strong analytical skills Collaborative and inclusive team player Proficient in Word, Excel, PowerPoint Legally eligible to work in the U.S. The estimated hourly rate for this position is $21.00/hr. to $23.00/hr. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation. Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law. We partner with our clients to help them achieve meaningful health and wealth outcomes through and beyond lifecycle with personalized, data-rich digital experiences. We help over 3 million individuals and 30,000 employers of all-sized companies, nationwide, maximize their employee benefits. And we work with approximately 6,500 agents, brokers and consultants who serve employers. We continue to challenge the status quo and harness innovation to create value for our customers and clients. We constantly develop new products and services to ensure we meet and exceed evolving health and wealth needs. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!
Requirements
- Resourceful, enthusiastic, and proactive
- Highly organized
- Demonstrated strong attention to detail
- Experience creating and delivering presentations
- Strong written and verbal communication skills
- Self-motivated with a strong work ethic
- Ability to learn quickly and solve problems
- Strong analytical skills
- Collaborative and inclusive team player
- Proficient in Word, Excel, PowerPoint
- Legally eligible to work in the U.S.
Nice To Haves
- SNOW
- PowerBI
- Qlik (insights)
- Python
- data science knowledge
Responsibilities
- Assists Incident Management in ensuring consistent end-to-end application of the Incident Management process with the guidance of the incident manager and/or IT Service Delivery Manager
- Coordinates and manages the Incident Management process activities across departments and ensure meeting SLAs with the guidance of the incident manager and/or IT Service Delivery Manager.
- Escalates risks and issues to the IT Service Delivery Manager with the guidance of the Incident Manager
- Assists Incident Management in ensuring consistent end-to-end application of the Incident Management process with the guidance of the incident manager and/or IT Service Delivery Manager
- Coordinates and manages the Incident Management process activities across departments and ensure meeting SLAs with the guidance of the incident manager and/or IT Service Delivery Manager.
- Reports and dashboards
- Self-sufficient within ServiceNow
Benefits
- Networking and social events with other interns
- Opportunities to meet with business professionals, leaders, and early career professionals
- Mentor assigned to help guide your experience at Webster Bank/HSA Bank
- Future opportunities to interview for full-time positions post-graduation
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
