HRIS and Benefits Coordinator

City Of Roswell•Roswell, GA

About The Position

The purpose of this classification is to coordinate the City’s employee benefit and retirement plans, process Human Resources and benefits transactions, and provide associated reporting. This position works under the general direction of the Compensation and Benefits Manager.

Requirements

Requires a Bachelor’s degree in Human Resources Management, Benefits, Business Management, Business Administration, or closely related field; supplemented by two (2) years previous experience and/or training that includes human resources administration, benefits administration, insurance administration, customer service, and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Knowledge of the principles, practices, and legal requirements associated with human resources management and with administration of various human resources programs.
Knowledge of human resources policies and procedures.
Knowledge of principles and practices associated with human resources information system (HRIS) administration; and must be able to comprehend, interpret, explain, and apply applicable laws, regulations, policies, and procedures.
Knowledge of practices and procedures involving administration of contracted employee health insurance services, and must be able to comprehend, interpret, and apply applicable laws, regulations, policies, and procedures.
Skill and proficiency in the operation of Microsoft 365.
Ability to evaluate, audit, deduce, and/or assess data using established criteria; includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.
Ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility.
Ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
Ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
Ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, and ratios.
Ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.
Ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.

Responsibilities

Provides information, assistance, and guidance to employees, dependents, former employees, or other individuals regarding benefits, retirement, and other Human Resources issues.
Acts as liaison between employees and benefits providers; assists employees in resolving problems with insurance coverage, benefits, or claims; communicates with insurance claims representatives regarding coverages, resolution of claims, or other issues.
Attends committee/council meetings and serves on committees for benefit related agenda items as needed.
Conducts new hire orientation for new employees; explains insurance eligibility requirements, covered benefits, plan provisions and restrictions, explains retirement accounts, supplemental benefits, assists with completion of forms/online enrollment, and related information.
Conducts presentations to employee groups to inform/update employees regarding various City employee benefits programs and other HR programs.
Coordinates annual open enrollment for eligible employees; prepares communication materials; schedules vendor participation meetings; meets individually with employees as requested; reviews enrollment/change forms for accuracy and completeness; processes documentation for appropriate payroll deductions.
Processes enrollment and changes to insurance coverages; processes changes/additions/cancellations to individual employee coverage based on eligibility and qualifying events; reviews documentation to verify qualifying events; informs employees of other benefit programs affected by coverage changes.
Maintains the city’s benefits software system.
Researches, tracks, and processes documentation to ensure proper completion of benefits and general HRIS transactions; investigates, verifies, and corrects errors/ discrepancies on documents to ensure accurate processing of benefit transactions.
Coordinates with Payroll and Workers Compensation to provide the appropriate payroll deduction and credit amounts, surcharges, leave information, disability information, and effective dates for new hires and status changes.
Under the supervision of the Compensation and Benefits Manager coordinates annual renewal process with broker/consultant and City management for all benefit services. Reviews and compares contracts, Summary Plan Descriptions and other legal documents for accuracy; conducts comparison surveys of surrounding local governments benefit plans; develops scenarios and impact of changes in premium cost share within budget; coordinates implementation meetings for carrier changes.
Researches, creates, and evaluates RFPs (Request for Proposals) for benefits services.
Coordinates day-to-day self-funded medical plan with vendors, including Third Party Administrator, stop loss re-insurance, and Pharmacy Benefit Manager. Includes review of contracts, monthly, quarterly and annual meetings, review of weekly claims and payment approval, liaison with Finance Department / Budget Division overseeing fund.
Reconciles monthly insurance invoices from providers for all employee benefits providers; conducts audits of payroll deductions for benefits; notifies payroll of changes and corrections; ensures timely payment of premiums to insurance providers
Provides information to COBRA third party administrator.
Calculates pension estimates and processes retirement applications.
Prepares or completes various forms, reports, correspondence, benefits data sheets, new hire/termination reports, spreadsheets, benefits reports, coverage status reports, notices, communications materials, or other documents.
Maintains file system of various files/records for the department; prepares files, organizes documentation, and files documents in designated order; retrieves/ replaces files; shreds/destroys confidential or obsolete documents. Maintains benefit files for each employee.
Communicates with director, other departments, department managers/supervisors, City officials, employees, retirees, family members, attorneys, insurance representatives, third party administrators, medical providers, state agencies, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
Maintains confidentiality of departmental issues and documentation.
Maintains a comprehensive, current knowledge of applicable laws/regulations and policies: maintains an awareness of new trends and advances in the profession; reads professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate.
Performs general/clerical tasks, which may include answering telephone calls, making copies, sending/receiving faxes, filing documentation, or processing incoming/ outgoing mail.
Provides assistance to other employees or departments as needed.
Performs other related duties as required.