HR Technology Analyst I

Children’s Hospital of Philadelphia•Philadelphia, PA

About The Position

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career. A Brief Overview 1. Production support of CHOP's HR Technology deployment including Core HR, Talent Management, Workforce Reporting & Analytics, Integrated HR Service Delivery and integrations to downstream applications. 2. Analysis, design, configuration, qualification, documentation and roll-out of expanded HR Technology capabilities to meet enterprise requirements.

Requirements

High School Diploma / GED Required
At least two (2) years Relevant experience working in a Human Resources or Information Technology environment Required
Familiarity with cloud-based Human Capital Management Software (e.g. Workday, SAP, SuccessFactors, ServiceNow HR Service Delivery, Phenom People, etc.)
Knowledge of Agile Methodology
Proactive problem-solving skills
Business and system analysis skills
Technology aptitude and learning ability
Strong oral and written communication skills
Proficiency using MS Office applications including MS Access and MS Excel
Database, report-writing and data analysis experience
Customer service orientation
Collaboration and consensus building skills
High level of accountability and ability to work independently
Flexibility and adaptability

Nice To Haves

Bachelor's Degree Preferred
Experience with Workday, ServiceNow HR Service Delivery, and analytics is strongly preferred.

Responsibilities

Displays working knowledge of CHOP's HR Technology applications
Demonstrates the ability to diagnose, document and resolve common HR application issues from a functional, administrative and technical perspective
Provides 'Tier 2' support to employee, management and HR users leveraging our standard service delivery model
Exhibits a consistently high level of customer service, collaboration and consensus building skills while working with internal clients and/or stakeholders
Performs systems administration, data management, table maintenance, integration monitoring, data uploads, and configuration functions for HR Technology applications
Assists in trouble shooting data issues encountered by internal and external third party applications
Performs Business Requirements Analysis and composes comprehensive Design Specifications
Actively contributes in the Architecture and Configuration phases of HR Technology implementation projects
Executes all aspects of Unit, End to End and User Acceptance Testing to ensure quality implementations
Develops clear documentation including Knowledge Articles, Job Aides, Operational Guides, Standard Operating Procedures (SOPs), etc.
Develops HR Reports using Report Writing Tools once provided clear specifications