HR Specialist II, Operations - Hybrid

Sorenson Communications•Salt Lake City, UT

15d•Hybrid

About The Position

The HR Operations Specialist II supports the Human Resources team in key operational areas with a primary focus on leave-related reporting and analytics, benefit premium and arrears collections, and accurate timesheet updates associated with various types of employee leaves, including short-term and long-term disability (STD/LTD). This role serves as a critical partner for Leaves of Absence (LOA) and Accommodations to ensure coverage, continuity, and responsiveness in these high-touch, interactive processes.

Requirements

Minimum: High School Diploma or GED
Minimum Years of Experience: 3 years HR Specialist or HR administrative role
1 year of related reporting, leaves, or accommodations experience
Strong understanding of FMLA, ADA, USERRA, and state-specific leave laws.
Experience administering LOA and accommodations programs in a high-volume environment (85–100+ leaves/month).
Knowledge and experience supporting HRIS or vendor implementations (ex, UKG and AbsencePlus).
Excellent organizational, analytical, and written/verbal communication skills.
Strong reporting and data analysis capabilities using Excel and/or business intelligence tools.
Proven ability to manage benefit arrears processes, including tracking, collections, and reconciliation.
Ability to work independently while collaborating across HR, Benefits, Payroll, and Legal teams.
Detail-oriented with strong time management and follow-through skills.
Comfortable working with confidential employee data and maintaining discretion.
Demonstrated ability to coach and support junior team members.
Proficiency in Microsoft Office Suite; advanced Excel skills preferred.
Ability to meet deadlines in a fast-paced and evolving environment.
Professional attitude, strong communication skills, and team player.

Responsibilities

Provide LOA and accommodations reporting and analytics, enabling visibility into trends, durations, volumes (85–100 active leaves/month), and compliance metrics.
Act as a backup to the primary LOA and Accommodations administrators, ensuring responsive employee and manager support, especially during absences or high-volume periods.
Lead the tracking and reconciliation of benefit premium collections and arrears for employees on unpaid or reduced-pay leaves, working closely with Payroll and Benefits to resolve discrepancies.
Update employee timesheets accurately and consistently to reflect STD, LTD, FMLA, ADA, military leave, and vacation/sick leave use, in compliance with policy and legal requirements.
Act as a key contributor during implementation and ongoing support of key projects, supporting data migration, testing, training coordination, and long-term system adoption.
Develop and maintain dashboards, reports, trends, and audit tools to monitor leave activity, track block accommodations, and assist leadership in resource planning.
Help document new and existing procedures related to LOA processing, time tracking, arrears management, and systems integration.
Collaborate across HR, HRIS, Benefits, and Payroll teams to ensure seamless operations and data accuracy throughout all leave-related processes.
Assist in evaluating current leave and accommodation workflows and recommend improvements to increase efficiency and consistency.
Mentor HR Specialists and contribute to cross-training efforts to reduce single points of failure within the team.
Participate in team and cross-functional meetings focused on continuous improvement, compliance, and project delivery.
Perform other duties as assigned.