HR Operations Specialist

Mattress Firm • Houston, TX

2d • $50,000 - $60,000 • Hybrid

About The Position

The HR Operations Specialist is responsible for operational performance (service, productivity and quality) and delivering day-to-day customer service to all associates and leaders by responding to incoming requests regarding HR, Payroll, Leave of Absence and company policy/procedures inquiries. Additionally, this position administers HR transactional activities and engages in continuous improvement of the team. This hybrid role will be based out of our BedQuarters location in Houston, with on-site presence on Tuesdays and Wednesdays and remote flexibility on the remaining weekdays.

Requirements

• Bachelor's Degree Human Resources, Business, related field, and/or equivalent experience required.
• 2+ Years Human Resources Experience required.
• Ability to interact with associates at all levels of the organization.
• Demonstrated effective written and oral communication skills.
• Excellent customer service, communication and phone skills and the ability to discern caller needs quickly and efficiently.
• Ability to determine when escalation of an issue is appropriate.
• Strong attention to detail and problem resolution skills.
• Effective at building cross-functional relationships.
• Self-motivated with the ability to multi-task, work under pressure and adapt to change.
• Ability to function effectively in a team environment.
• Understands the need to maintain confidentially of sensitive information: High
• Federal, state, and local employment and Labor Laws: Medium
• HR principles, practices, and regulations, including employment law, benefits administration, compensation, and performance management: Medium
• Workday HRIS System: Medium
• Strong analytical and investigative skills with the ability to anticipate, define, and resolve problems: Medium
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint): High
• Legal authorization to work in the United States without the need for sponsorship.
• We require proof of eligibility to work in the United States.

Nice To Haves

• 2+ Years Benefits Administration Experience preferred.
• SHRM,CP - SHRM Certified Professional preferred.
• PHR - Professional in Human Resources preferred.

Responsibilities

• Review and respond to HR related inquiries and resolve complex issues timely and consistently while providing exceptional customer service satisfaction; investigate and resolve issues independently where possible.
• Interpret policies, procedures, and guidelines providing recommendations and resolutions to associates and managers.
• Determine and address any unstated needs and recognizes when further escalation of a situation is necessary.
• Perform transactions related to one or more HR specialties with a high degree of accuracy and strict adherence to written procedures.
• Conduct regular data audits and analysis to identify potential compliance and data integrity issues or opportunities to improve the data integrity of the system.
• Follow Standard Operations Procedures (SOPs) and process workflows.
• Participate in and contribute to the proactive review and implementation of process improvements.
• Complete all required training modules and certifications prior to the due date.
• Ensure all safety policies and procedures are followed to ensure a safe work environment for all.
• Communicate professionally with all internal and external contacts.
• Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation.
• Communicate any concerns or issues to leadership to ensure proper efficiency of department and Company operations.
• Maintain comprehensive knowledge of HR policies and procedures as well as federal, state, and local laws.
• Provide biweekly, quarterly and daily reports to internal and external customers.
• Reference company policies and procedures to ensure accuracy of response and offer all available information.
• Execute company initiatives and other activities requested by supervisor.
• Update job knowledge by participating in educational opportunities.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.
• Contribute ideas on ways to optimize or improve the team, the department, and the Company.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on- demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees