HR Shared Services Specialist

Airbus • Miami, FL

2d • Hybrid

About The Position

Airbus Commercial Aircraft is looking for a HR Shared Services Specialist to join our Human Resources department based in Miami, FL. Working in our Human Resources department, it’s our mission to help support Airbus’ greatest assets: our team members. Our team works cross-departmentally as well as with our global counterparts to ensure we are making a positive impact on all aspects of our employee experience. Meet the Team: The HR Shared Services Specialist will be responsible for the interactions on the moments that matter between Airbus team members and the suite of services provided by North America Human Resources & Workplace. Shared Services team member's to provide a world-class employee experience when Airbus employees need support or assistance processing updates and onboarding employees. In addition to providing services via phone, chat and case management tools the role will also encompass some corporate HR responsibilities and will liaise closely with the corporate HR functions. Your Working Environment: The Airbus Training Center (ATC) in Miami provides flight and maintenance crew training for Airbus airline customers – primarily for those based in the Americas. The custom-designed, 110,000-square-foot complex trains more than 2,000 cadets each year in a range of (six) full-flight simulators, innovative computer-based training classrooms, and cabin door and slide trainers – all simulating the A320, A330, A340 and A350 XWB families of aircraft. In Miami you’ll also find the Airbus Latin America headquarters. A team of 60 employees there provides sales, marketing, contracts, customer support and communications for the region’s commercial aircraft, helicopters and space & defense divisions. How We Care for You: Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”) Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program. Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility. Your Challenges: Operational and Administrative Support: 30% Support the operational/ administrative process for all personnel actions for employees, temps and interns. Acts as a liaison and clearing house for data and information between HRBPs, HRIS, Payroll, Compensation & Benefits and expatriation activities. Provide and analyze data for reporting purposes. Assist with annual HR cycles including performance review and open enrollment. Manage projects through completion including effectively identifying the scope, objectives, outcomes, and success metrics. Work with individuals and teams, both nationally and internationally to deliver projects on behalf of Airbus teams. Process and promote Airbus Employee Awards People Operations: 30% Coordinates HR information to ensure 100% integrity of data entered into various HR systems including, but not limited to Workday, ServiceNow and e-Verify Manages processes connected with the onboarding of new employees, transfers, expats and employee changes including but not limited to reviewing and approving updates entered in Workday, I-9 administration, ServiceNow tickets, personnel file creation and other transactions as needed Performs termination administration duties, largely consisting of ensuring ServiceNow and Workday data entry and communication to respective departments Verifies candidate successfully completed the pre-employment background check and drug screen processes; following up on any open items Facilitates I-9 and e-Verify process; following up on any e-Verify non-confirmation results to comply with government regulations Employee Experience: 35% Demonstrate first class customer service to employees at all times via phones, live chat and case management channels. Supporting the positive culture and employee experience at Airbus. Support employee engagement, Employee Resource Group, and recognition activities, including service awards. Coordinate employment offer activities. Manage and deliver the onboarding and offboarding process of employees and facilitate new hire orientations as required. Provide initial communication and response to employee HR related questions, re-direct and escalate as applicable. Field employee questions on the leave process. Other duties as assigned Your Boarding Pass:

Requirements

• Bachelors' degree in Human Resources Management or equivalent experience
• 3 years demonstrated practical experience in the field of Human Resources
• Experience dealing with complex conflict situations
• Experience working with IT systems and data
• Experience managing multiple employee requests simultaneously
• Experience working with employees via different communication stream such as chat, in person and phone.
• Exceptional customer service orientation and demonstrated innovative approach to "Make Things Happen"
• Ability to receive and address feedback
• Excellent communication skills, both oral and written
• Knowledge and understanding of HR reporting and record keeping requirements
• Knowledge and understanding of HR practices and applicable federal/state employment laws/regulations (COBRA, FMLA, FLSA and Workers Compensation)
• Knowledge and understanding of payroll practices and calculations and how to explain them to others
• Ability to multi-task, prioritize effectively, be extremely organized and meet deadlines
• Ability to think ahead, good intuition and passion for the HR profession
• Strategic problem solver and constant learner
• Ability to handle & to adapt to a very diverse stakeholder group
• Welcoming, collaborative approach and strong focus on relationships
• Ability to identify and resolve problems in a timely and efficient manner
• Value-based working ethics
• Experience working as part of a geographically dispersed team preferred
• Fluent written and spoken English.
• Written, presentation and oral communication, interpersonal and consultative skills, as well as effective result-oriented problem solving skills.
• Working knowledge of HRIS and applicant tracking systems and processes, particular knowledge of ADP, or Workday
• Proficient user of MS office programs (particularly excel)
• Experience with G-suite a plus (smart sheets, Data Studio)
• Support the implementation of global, regional and local strategies in a multi-cultural environment by collaborating with HR functions.
• Daily able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.
• Daily able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.
• Daily able to speak in conversations and meetings, deliver information and participate in communications.
• Daily able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
• Several times a week able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
• Several times a week able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
• Several times a week able to push and pull small office furniture and some equipment and tools.
• Daily able to sit for long periods of time in meetings, working on computer.
• Several times a month able to squat or kneel to retrieve or replace items stored on low shelving.
• Daily able to stand for discussions in offices or on production floor.
• Rarely able to travel independently and at short notice.
• Daily able to walk through office and production areas including uneven surfaces.
• Appropriate hearing/eye protection may also be required when visiting the shop floor
• This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Nice To Haves

• Experience with Workday
• Experience with case management, ServiceNow
• Experience working in an international/global environment
• Experience working in Human Resources within the aerospace industry
• Experience working other employee records system such as Dayforce and e-verify
• SHRM-CP or PHR certification
• French, German or Spanish language skills preferred
• Dayforce preferred

Responsibilities

• Support the operational/ administrative process for all personnel actions for employees, temps and interns.
• Acts as a liaison and clearing house for data and information between HRBPs, HRIS, Payroll, Compensation & Benefits and expatriation activities.
• Provide and analyze data for reporting purposes.
• Assist with annual HR cycles including performance review and open enrollment.
• Manage projects through completion including effectively identifying the scope, objectives, outcomes, and success metrics.
• Work with individuals and teams, both nationally and internationally to deliver projects on behalf of Airbus teams.
• Process and promote Airbus Employee Awards
• Coordinates HR information to ensure 100% integrity of data entered into various HR systems including, but not limited to Workday, ServiceNow and e-Verify
• Manages processes connected with the onboarding of new employees, transfers, expats and employee changes including but not limited to reviewing and approving updates entered in Workday, I-9 administration, ServiceNow tickets, personnel file creation and other transactions as needed
• Performs termination administration duties, largely consisting of ensuring ServiceNow and Workday data entry and communication to respective departments
• Verifies candidate successfully completed the pre-employment background check and drug screen processes; following up on any open items
• Facilitates I-9 and e-Verify process; following up on any e-Verify non-confirmation results to comply with government regulations
• Demonstrate first class customer service to employees at all times via phones, live chat and case management channels.
• Supporting the positive culture and employee experience at Airbus.
• Support employee engagement, Employee Resource Group, and recognition activities, including service awards.
• Coordinate employment offer activities.
• Manage and deliver the onboarding and offboarding process of employees and facilitate new hire orientations as required.
• Provide initial communication and response to employee HR related questions, re-direct and escalate as applicable.
• Field employee questions on the leave process.
• Other duties as assigned

Benefits

• Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Paid time off including personal time, holidays and a generous paid parental leave program.
• Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees