HR Shared Service Coordinator
About The Position
Job Description Job Requirements Job Requirements Minimum of 2+ years of experience in HR shared services, People Operations, or high-volume employee/customer support environments Proficiency with HRIS platforms and case management/ticketing systems (e.g., ServiceNow, Workday, iCIMS, or similar tools) Strong written and verbal communication skills with the ability to simplify complex information, document clearly, and tailor messaging to diverse audiences Demonstrated sound judgment and discretion when handling sensitive and confidential information High attention to detail with strong organizational skills and consistent follow-through Ability to work effectively in a fast-paced, dynamic, and sometimes ambiguous environment with a proactive, solutions-oriented mindset Strong prioritization and time management skills with the ability to adapt quickly and drive tasks to completion Preferred Qualifications: Experience supporting benefits, payroll, or related HR functions Experience creating and maintaining knowledge base content or documentation Familiarity with contact center operations, including chat-based support workflows Flexibility to support varying shifts or peak business cycles Background in HR support, shared services, or customer service environments Strong problem-solving skills and a continuous improvement mindset Demonstrated professionalism and ability to maintain confidentiality at all times
Requirements
- Minimum of 2+ years of experience in HR shared services, People Operations, or high-volume employee/customer support environments
- Proficiency with HRIS platforms and case management/ticketing systems (e.g., ServiceNow, Workday, iCIMS, or similar tools)
- Strong written and verbal communication skills with the ability to simplify complex information, document clearly, and tailor messaging to diverse audiences
- Demonstrated sound judgment and discretion when handling sensitive and confidential information
- High attention to detail with strong organizational skills and consistent follow-through
- Ability to work effectively in a fast-paced, dynamic, and sometimes ambiguous environment with a proactive, solutions-oriented mindset
- Strong prioritization and time management skills with the ability to adapt quickly and drive tasks to completion
Nice To Haves
- Experience supporting benefits, payroll, or related HR functions
- Experience creating and maintaining knowledge base content or documentation
- Familiarity with contact center operations, including chat-based support workflows
- Flexibility to support varying shifts or peak business cycles
- Background in HR support, shared services, or customer service environments
- Strong problem-solving skills and a continuous improvement mindset
- Demonstrated professionalism and ability to maintain confidentiality at all times
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
