HR Service Representative I

Love's•Oklahoma City, OK

19d•Onsite

About The Position

The primary purpose of this position is to provide excellent customer service for applicants, managers, and other departments in regards to the HR systems and software. This includes documenting and escalating issues as necessary. This is a contact center position, and so the position will use phone, email, and chat to provide customer service support.

Requirements

1-2 years of call center, help desk, and or customer service experience is preferred
Must be proficient in computer skills, Microsoft Office
Phone etiquette
Excellent verbal and written communication skills
Good organizational and interpersonal skills
Ability to follow up, multi-task and prioritize while managing a continuous stream of work
Ability to work in a team-oriented, collaborative environment
Strong analytical and problem-solving abilities and a keen attention to detail

Nice To Haves

Experienced with SAP SuccessFactors and ADP payroll

Responsibilities

Provides the highest quality customer experience and exceeds expectations of all internal and external customers by handling all questions, complaints, and inquiries with the highest degree of courtesy and professionalism
Assists all callers by handling questions, complaints, and inquiries via inbound telephone calls, voicemail messages and e-mail messages
Creatively solves customer issues and provides resolutions to the customer’s satisfaction. Escalates issues as needed to the appropriate individuals or departments.
Detailed documentation of customer incidents and resolutions in case records, emails, etc. in a proficient, accurate, and timely manner.
Follow-up of customer cases and escalations to management, other departments, etc. and posts resolutions to case records.
Work with necessary team members on training and process improvement recommendations