HR Service Delivery Consultant

Wells Fargo•Minneapolis, MN

1d•$68,000 - $114,000•Hybrid

About The Position

About this role: Wells Fargo is seeking an HR Service Delivery Consultant to join the Human Resources team. In this role, you will: Participate in low to moderately complex initiatives and identify opportunity for process improvements across one or more HR service delivery area; products and processes may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance Participate in planning and analysis, quality, and process improvement initiatives Review, analyze, and consult on basic business, operational, or technical assignments or challenges that require research, evaluation, and selection of alternatives, and exercise independent judgment to guide medium risk deliverables Work on internal human resources information systems such as Workday, ServiceNow, and/or other specialized processes/tools within HR functional areas to assess challenges and improve operational and process efficiency Participate in developing policies and procedures as well as implementation of best practices and initiatives Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements leveraging thorough knowledge of products, processes, and standard resolutions for most service delivery issues Collaborate and consult with functional colleagues, internal partners and stakeholders, including internal or external customers Provide guidance to less experienced team members on HR products and processes and how it impacts service delivery outcomes

Requirements

2+ years of Human Resources operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Experience with HR process design and product management
Experience with the ServiceNow HR Service Delivery module
Experience with Workday HCM
Experience with Service Delivery operations
Process design experience
Change management experience
Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
Strong collaboration and partnering skills
Ability to interact with all levels of an organization
Intelligent Automation experience
Solid critical thinking skills
Operational knowledge of HR tools, processes, workflows
Understanding of HR or similar tools and technology to support, drive and leverage emerging technology trends.
Experience completing industry research and using the information to develop and recommend approach for WF businesses

Responsibilities

Participate in low to moderately complex initiatives and identify opportunity for process improvements across one or more HR service delivery area
Participate in planning and analysis, quality, and process improvement initiatives
Review, analyze, and consult on basic business, operational, or technical assignments or challenges that require research, evaluation, and selection of alternatives, and exercise independent judgment to guide medium risk deliverables
Work on internal human resources information systems such as Workday, ServiceNow, and/or other specialized processes/tools within HR functional areas to assess challenges and improve operational and process efficiency
Participate in developing policies and procedures as well as implementation of best practices and initiatives
Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements leveraging thorough knowledge of products, processes, and standard resolutions for most service delivery issues
Collaborate and consult with functional colleagues, internal partners and stakeholders, including internal or external customers
Provide guidance to less experienced team members on HR products and processes and how it impacts service delivery outcomes