Senior HR Service Delivery Consultant

Wells Fargo•Minneapolis, MN

2d•$87,000 - $154,000•Hybrid

About The Position

Wells Fargo is seeking a Senior HR Service Delivery Consultant to join the Human Resources team. In this role, you will: Lead or participate in moderately complex initiatives and deliverables within various HR service delivery areas and contribute to large-scale planning related to assigned products and process that may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance Review and analyze moderately complex business, operational, or technical challenges that require an in-depth evaluation of variable factors Work on internal human resources information systems such as Workday, ServiceNow, and/or other specialized processes/tools within HR functional areas to assess challenges and improve operational and process efficiency Work closely with the business, product and process owners, and participate in analysis, design, and implementation of product and process improvements as well as quality control initiatives Independently resolve moderately complex issues and lead team to meet functional area, project, or process deliverables while leveraging solid understanding of HR service delivery function, policies, procedures, and compliance requirements Anticipate, plan for, and reduce the impact of application and infrastructure failures on business delivery by participating in early planning and other risk management activities Collaborate and consult with peers, colleagues, and mid-level managers to resolve issues and achieve HR service delivery goals Provides guidance to less experienced team members on HR products and processes and how it impacts service delivery outcomes

Requirements

4+ years of Human Resources operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Experience with HR process design and product management
Experience with the ServiceNow HR Service Delivery module
Experience with Workday HCM
Experience with Service Delivery operations
Process design experience
Change management experience
Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
Strong collaboration and partnering skills
Ability to interact with all levels of an organization
Intelligent Automation experience
Solid critical thinking skills
Operational knowledge of HR tools, processes, workflows
Understanding of HR or similar tools and technology to support, drive and leverage emerging technology trends.
Experience completing industry research and using the information to develop and recommend approach for WF businesses

Responsibilities

Lead or participate in moderately complex initiatives and deliverables within various HR service delivery areas
Contribute to large-scale planning related to assigned products and process
Review and analyze moderately complex business, operational, or technical challenges
Work on internal human resources information systems such as Workday, ServiceNow, and/or other specialized processes/tools
Work closely with the business, product and process owners, and participate in analysis, design, and implementation of product and process improvements as well as quality control initiatives
Independently resolve moderately complex issues and lead team to meet functional area, project, or process deliverables
Anticipate, plan for, and reduce the impact of application and infrastructure failures on business delivery
Collaborate and consult with peers, colleagues, and mid-level managers to resolve issues and achieve HR service delivery goals
Provides guidance to less experienced team members on HR products and processes and how it impacts service delivery outcomes